Industrial Placement Report in Heritage Hotel

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pacific international hotel management school | Reflective Essay Assignment | Industry Placement | | Li Kheng (Alice) Low ID# 1105003 | 11/11/2010 |

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Content Page 1. Introduction – The Heritage Hotel (Auckland) Limited 3

2. Strengths and weaknesses of department / hotel 4,5

3. Actions and recommendations to improve department / hotel * Action 1 * Financial management 6

* Action 2 * Housekeeping department 7

* Action 3 * HR management practices 8

4. Conclusion – Personal reflection 9

5. References 10,11

Introduction
Heritage Hotel Auckland opened in 1998 and 1999 belongs to the Dynasty Hotel Group (DHG), which is part of the Singapore-based Dynasty Corporation. The building is the refurbishment of the original Farmer’s Department Store in 1918 (Heritage Hotel Management, 2010). This 4.5 stars hotel consists of two wings, hotel and tower, with 467 rooms (Tourism Auckland, 2010, p. 29) and owner-occupiers approximately 200 (Heritage Hotel Management, 2010). The hotel’s customer markets including leisure guests and business groups such as SIA, Telecom and IBM. In this coming summer, the hotel will have more JTB (Japanese Tourist Bureau) guests in-house. In the current business, the hotel is making up of part time and full time staffs 50% each (Heritage Hotel Management, 2010) .
Housekeeping is a big and important department leads by a Room and Facilities Facilitator, a manager and supervisors and consist of room attendants, desk coordinators, house persons and public area staffs. Working as a room attendant, my responsibilities are to carry out allocated cleaning duties achieving standards of cleanliness and presentation furthermore to meet guests’ needs and exceed their expectations (The Heritage Hotel (Auckland) Limited, 2010).

Strengths and weaknesses of department / hotel
Strengths
Heritage Hotels are sustainability consciousness. Heritage



References: Heritage Auckland. (2010). EarthCheck. Retrieved Oct 13, 2010, from http://www.heritagehotels.co.nz/Green-Globe/ Heritage Hotel Management Heritage Hotel Management. (2010). Induction Workbook. Auckland: Unpublished paper presented at The Heritage Hotel (Auckland) Limited. Johnston, R., & Clark, G. (2008). Service Operations Management. Harlow, England: Pearson Education. Kotelnikov, V. (2010). Incentive Motivation. Retrieved Oct 27, 2010, from http://www.1000ventures.com/business_guide/crosscuttings/motivating_incentive.html Krawler Mango Tree Resources Pte Ltd. (2009). HR Services. Retrieved Oct 20, 2010, from http://mangotree.com.sg/mango/index.php?option=com_content&view=article&id=74&Itemid=100 Martin, M Norton, M. (2010). How To Welcome a New Employee. Retrieved Nov 2, 2010, from http://www.howtodothings.com/business/how-to-welcome-a-new-employee RLB The Heritage Hotel (Auckland) Limited. (2010). Position Description. Auckland, New Zealand: Unpublished paper presented at The Heritage Hotel (Auckland) Limited. Tourism Auckland. (2010). The Official Guide to Auckland 2009-10. Auckland: www.aucklandnz.com. W.Bohlander, G., & Snell, S. (2007). Managing Human Resources. USA: Thomson Learning, Inc.

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