Individual Assignment

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Individual Assignment

A Report for Emotional Intelligence

Pegasus Company

Prepared for

Board of Directors Mr

Prepared by

1
Table of contents
1. Introduction……………………………………………………………………………………...3
1.1Emotional Intelligence……………………………………………………………….……3 1.2 Personal Competence……………………………………………………………….……3 1.3 Social Competence…………………………………………………………………….....4
2. Reason for a company to consider to Emotional Intelligence in employee conduct and in the workplace………………………………………………………………….4 2.1 Impacts of Emotional Intelligence on employees’ work performance…..4 2.2 Impacts of Emotional Intelligence on Team Performance……………………5
3. 3. The Importance of Interaction in Workplace Issues……………………………..6 3.1 Reducing Workplace Discrimination………………………………………………....6 3.2 Maximizing Job Satisfaction…………………………………………………………....6 3.3 Creating a Collaborative Environment……………………………………………....6 3.4 Impact of Stress and Tension……………………………………………………….....7
4. Conclusion……………………………………………………………………………………......7

2
1. Introduction
Emotional Intelligence Quotient, or EQ, is a term being used more and more within human resources departments and which is making its way into executive board rooms.
1.1 Emotional Intelligence
Emotional Intelligence Quotient is defined as a set of competencies demonstrating the ability one has to recognize his or her behaviors, moods, and impulses, and to manage them best according to the situation. Typically, "emotional intelligence" is considered to involve emotional empathy; attention to, and discrimination of one's emotions; accurate recognition of one's own and others' moods; mood management or control over emotions; response with appropriate (adaptive) emotions and behaviors in various life situations (especially to stress and difficult situations); and balancing of honest expression of emotions against courtesy, consideration, and respect

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