Individual Assignment

Topics: Emotional intelligence, Problem solving, Psychology Pages: 8 (2146 words) Published: October 7, 2014
Individual Assignment

A Report for Emotional Intelligence

Pegasus Company

Prepared for

Board of Directors Mr

Prepared by

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Table of contents
1. Introduction……………………………………………………………………………………...3 1.1Emotional Intelligence……………………………………………………………….……3 1.2 Personal Competence……………………………………………………………….……3 1.3 Social Competence…………………………………………………………………….....4 2. Reason for a company to consider to Emotional Intelligence in employee conduct and in the workplace………………………………………………………………….4 2.1 Impacts of Emotional Intelligence on employees’ work performance…..4 2.2 Impacts of Emotional Intelligence on Team Performance……………………5 3. 3. The Importance of Interaction in Workplace Issues……………………………..6 3.1 Reducing Workplace Discrimination………………………………………………....6 3.2 Maximizing Job Satisfaction…………………………………………………………....6 3.3 Creating a Collaborative Environment……………………………………………....6 3.4 Impact of Stress and Tension……………………………………………………….....7 4. Conclusion……………………………………………………………………………………......7

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1. Introduction
Emotional Intelligence Quotient, or EQ, is a term being used more and more within human resources departments and which is making its way into executive board rooms.  1.1 Emotional Intelligence
Emotional Intelligence Quotient is defined as a set of competencies demonstrating the ability one has to recognize his or her behaviors, moods, and impulses, and to manage them best according to the situation. Typically, "emotional intelligence" is considered to involve emotional empathy; attention to, and discrimination of one's emotions; accurate recognition of one's own and others' moods; mood management or control over emotions; response with appropriate (adaptive) emotions and behaviors in various life situations (especially to stress and difficult situations); and balancing of honest expression of emotions against courtesy, consideration, and respect (i.e., possession of good social skills and communication skills). Additional, though less often mentioned qualities include selection of work that is emotionally rewarding to avoid procrastination, self-doubt, and low achievement (i.e., good self-motivation and goal management) and a balance between work, home, and recreational life. In essence, EQ is the pattern of how people's biases in their thinking leads them to think one thing or choice is better than another, as well as their clarity in differentiating within those biases to exercise clear and sound judgment. 1.2 Personal competence

Personal competence is made up of your self-awareness and self-management skills, which focus more on you individually than on your interactions with other people. Personal competence is your ability to stay aware of your emotions and manage your behavior and tendencies. Self-awareness-The ability to recognize an emotion as it “happens” is the key to your EQ. Developing self-awareness requires tuning in to your true feelings. If you evaluate your emotions, you can manage them. The major elements of self-awareness are: Emotional awareness-Your ability to recognize your own emotions and their effects. Self-confidence-Sureness about your self-worth and capabilities.  Self-regulation-You often have little control over when you experience emotions. You can, however, have some say in how long an emotion will last by using a number of techniques to alleviate negative emotions such as anger, anxiety or depression. A few of these techniques include recasting a situation in a more positive light, taking a long walk and meditation or prayer. Self-regulation involves Self-control-Managing disruptive impulses.

Trustworthiness-Maintaining standards of honesty and integrity. Conscientiousness-Taking responsibility for your own performance. 3
Adaptability-Handling change with flexibility.
Innovation-Being open to new ideas.
1.3 Social Competence
Social competence is made up of your social awareness...
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