The emergency services (Police, Fire and Ambulance) have to respond to all emergency situations, but they have different roles and responsibilities and they have graded response policies. All emergencies are graded by the call handler according to the information from the caller and not by the way the incident is reported. If a caller dials 999 believing an incident is an emergency the call handler will assess the information and then decide whether it is top priority or if the incident does actually require an emergency response. Call handlers work under the supervision of team managers and incident managers. The standards of fire cover all fire services in the United Kingdom and were set originally in the 1930’s but were established in 1958 by the Home Office. They were more clearly defined and revised in 1974 and again in 1985. Fire risk assessment, until the current year, has been based upon this guidance, which consists of a prose description of the risk categories and a formula designed to determine a points rating or fire grading of premises. When the risk category of an area had been determined, the criteria set by the Home Office demanded that the fire service response to emergency calls, met minimum requirements in terms of speed and weight of attack. Grading of incidents by the Fire service is split into 5 categories: Category ‘A’
Built up areas in large cities containing large commercial and industrial premises or high rise property where there is a strong chance of fire spread. The recommended minimum first attendance was three pumps, two to attend within five minutes and one within eight minutes, to be achieved on at least 75% of occasions. Category ‘B’
Refers to large cities and towns with multi-storey buildings, including large areas of residential housing as well as industrial estates with high-risk occupants. The recommended minimum first attendance was two pumps, one to arrive within five minutes and the other within eight minutes, to be achieved on at least 75% of occasions.
Refers to the outskirts of larger towns and the built-up areas of smaller towns and extensive areas of residential dwellings such as terraced houses and semi-detached houses, blocks of flats as well as light industry/commercial properties. The recommended minimum first attendance was one pump within eight to ten minutes, to be achieved on at least 75% of occasions.
Consisting of rural property, villages and farms and all areas that do not come under categories A-C. The recommended minimum first attendance was one pump within 20 minutes, to be achieved on 75% of occasions. Rural and remote is a separate category and has no pre-determined response time. The majority of Merseyside (91%) is classed as C or D risk. http://www.gloucestershire.police.uk/foi/Information%20Classes/Policies/item11547.pdf Grading of incidents by the police in England and wales are graded as ‘emergency ‘or ‘non-emergency’ in four grades. Grade 1 is the emergency response. An emergency contact will result in immediate police response. It involves circumstances where an incident is reported to the police which is currently taking place and there is a risk of danger to life, the use or immediate threat or use of violence or serious injury to a person or property. Criminal conduct will be dealt with as an emergency if the crime is going to be serious and is in progress, an offender has just been disturbed at the scene or the offender has been detained and there is a high risk that he is a threat to the general public. When the incident involves traffic collision it will be classed as an emergency if it involves or is likely to involve serious personal injury and also if the road is blocked due to the collision and if there is a dangerous or excessive build up of traffic. Also if the call handler who takes the call feels strongly that the incident should be classed as an emergency. The urban response time...
Bibliography: Public Services Level 3 Book 2http://www.gloucestershire.police.uk/foi/Information%20Classes/Policies/item11547.pdf
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