IMSE 561 Term Paper Yanda Gopi Chandu

Topics: Six Sigma, Quality management, Process management Pages: 21 (3790 words) Published: February 11, 2015


Term Paper
Case Study
6 Sigma Vs ACE (Achieving Competitive Excellence)

IMSE 561: Total Quality Management and Six Sigma
Professor: Dr.Yubao Chen

Submitted by
Gopi Chandu Yanda
UMID 9729 5811

Table of Contents

Abstract…………………………………………………………………………………………………………………3 Introduction……………………………………………………………………………………………….................4 Six Sigma History and Background………………………………………………………………………….5 Six Sigma Description……………………………………………………………………………………………..6 Six Sigma – Six major themes …………………………………………………………………………………6 SIX Sigma DMAIC …………………………………………………………………………………………………..8 DMAIC methodology ……………………………………………………………………………………………...9 Summary Six Sigma ……………………………………………………………………………………………….10 ACE – History and Background ……………………………………………………………………………….11 ACE – Ten Tools ………………………………………………………………………………………………….....13 ACE – Four Levels ………………………………………………………………………………………………….19 Summary ………………………………………………………………………………………………………………19 Conclusion …………………………………………………………………………………………………………….20 References ……………………………………………………………………………………………………………21

Abstract:
In the early 1980’s and 1990’s, companies began to build upon the principles of Total quality management and developed their own unique quality systems. The most popular and well known of the systems is Six sigma that was developed by Motorola and successfully adopted by others such as allied signal ( now Honeywell) and most notably, General Electric. Six Sigma process is normally performed by a diverse team, who attack a quality/process problem by analyzing process variations or in statistical terms, sigma. The foundations of six sigma are commitment from the upper management, detailed training and a regimented diagnostic approach. Another quality operating system is the less known, but very successful, Achieving competitive excellence (ACE) operating systems. This system was developed and is practiced by united technologies corporation (UTC). The ACE system is boarder based than the six sigma approach, however, ACE is not a data oriented as the six sigma approach. ACE revolves around the three principle categories of process improvement and waste elimination tools, decision making tools, and problem solving tools. These tools impact issues as diverse, but not limited to, factory floor cleanliness, market feedback analysis, machine tool preventative maintenance and set up reduction. ACE is a combination of lean manufacturing and quality improvement philosophies. This case study provides analysis of both the six sigma and ACE quality operating systems. In the paper the systems are compared and contrasted. Further, strengths and weakness of each systems are discussed. In particular, the analysis focuses on how ACE can leverage elements and aspects of six sigma. The analysis concludes that there are elements of six sigma that would benefit ACE. The paper identifies that the strength of Six Sigma’s statistical approach and its positive impact on the process certification could be beneficially applied to the ACE system. Further, there are recommendations for UTC to place more of an emphasis on ACE training and to accelerate its current efforts to better link quality and lean improvements to product engineering and design.

Introduction
In the all sectors of the world economy, quality management and improvement is a central consideration. As quality is an important part of customer satisfaction, it is thereby a critical element of most, if not all, businesses. In some industries, quality goes beyond customer satisfaction and into critical areas such as customer and public safety. Prime examples of these types of industries are the aerospace and building systems industries. The total quality management, at its most basic level is a philosophy of management. Quality management is not one tool or a grouping of process or tools, but a focus of the entire organization on the ultimate goal of customer satisfaction. Within the...

References: http://www.todaysengineer.org/2010/Dec/six-sigma.asp
http://www.villanovau.com/resources/six-sigma/six-sigma-methodology-dmaic/#.VH43azHF-ZA
http://www.utc.com/Our-Company/Our-Operating-System/Pages/default.aspx
http://www.utc.com/Our-Company/Our-Operating-System/Documents/UTC_ACE_CaseStudy.pdf
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