Improving Communication between Management and Employees
TABLE OF CONTENT
1.0 Case Summary 1
2.0 Problem Statement 2.1. Disgruntled Employees 2.2. Failure in Meeting Production Requirement 2.3. Authoritarian Leadership Style 2.4. The ignorance of Mr McKintosh 2.5. Lack of Knowledge in Union Membership
3.0 Alternative Strategies 3.1. Provide Adequate Welfare Facilities 3.2. Improve Communication between Superior and Subordinate
3.3. Fulfil the needs of employees 3.4. Increase awareness Of Union’s Responsibilities & Functions
4.0. Evaluation Of Alternative Strategies
5.0 The Best Strategy And Justification
6.0 Implementation 6.1 Short Term 6.2 Long Term
2
2
2
2-3
3-4
4
4
4-5
6
6-7
7
8
9-10
References CASE SUMMARY
Syarikat Getah Bagus Sdn Bhd faced problems in their production. Mr John Ho is Production Manager for this company. He was asked to supply tyre to a few clients but the problem is they cannot do so. The company facing absenteeism, malingering and production delays on the part of the tyre operators. His department are questioned whether they could meet the quotas required while ensuring the quality and reliability of the products. The complaints also arise from customers about the quality of the tyre as it can only on the road for about three months only. This has cause a demand for replacement from Inspectorate Unit. Mr John Ho wants to settle this problem by meeting the Worksite Chairman, Mr Tan See Seng. Mr Tan See Seng is a senior operator with eighteen years’ experience. Mr John wants to meet Mr Tan as he received another order from government as the order is important and urgent. A conversation between this two shows that Mr Tan not satisfied with Mr John over his men welfare-their food and uniform, which supposed to be taken care by management of Mr John. Mr Tan was not happy with Mr John attitudes and he meet up with Industrial Relation Manager, Mr Ferns. During his meeting with Mr Ferns, Mr Mathew show up and tell both of them about Joint
1.0 Case Summary 1
2.0 Problem Statement 2.1. Disgruntled Employees 2.2. Failure in Meeting Production Requirement 2.3. Authoritarian Leadership Style 2.4. The ignorance of Mr McKintosh 2.5. Lack of Knowledge in Union Membership
3.0 Alternative Strategies 3.1. Provide Adequate Welfare Facilities 3.2. Improve Communication between Superior and Subordinate
3.3. Fulfil the needs of employees 3.4. Increase awareness Of Union’s Responsibilities & Functions
4.0. Evaluation Of Alternative Strategies
5.0 The Best Strategy And Justification
6.0 Implementation 6.1 Short Term 6.2 Long Term
2
2
2
2-3
3-4
4
4
4-5
6
6-7
7
8
9-10
References CASE SUMMARY
Syarikat Getah Bagus Sdn Bhd faced problems in their production. Mr John Ho is Production Manager for this company. He was asked to supply tyre to a few clients but the problem is they cannot do so. The company facing absenteeism, malingering and production delays on the part of the tyre operators. His department are questioned whether they could meet the quotas required while ensuring the quality and reliability of the products. The complaints also arise from customers about the quality of the tyre as it can only on the road for about three months only. This has cause a demand for replacement from Inspectorate Unit. Mr John Ho wants to settle this problem by meeting the Worksite Chairman, Mr Tan See Seng. Mr Tan See Seng is a senior operator with eighteen years’ experience. Mr John wants to meet Mr Tan as he received another order from government as the order is important and urgent. A conversation between this two shows that Mr Tan not satisfied with Mr John over his men welfare-their food and uniform, which supposed to be taken care by management of Mr John. Mr Tan was not happy with Mr John attitudes and he meet up with Industrial Relation Manager, Mr Ferns. During his meeting with Mr Ferns, Mr Mathew show up and tell both of them about Joint
References: Barrett, R. (2014). Understanding employee needs and creating a highly motivated workforce. Retrieved October 23, 2014, from http://www.cultureuniversity.com/understanding-employee-needs-and-creating-a-highly-motivated-workforce/ Cherry, K Goodman, N. (2013, January 13). Methods of Building Employee Loyalty. Retrieved October 24, 2014, from http://www.entrepreneur.com/blog/225432 Haden, J Holt, M. (2013). Effective Communication Methods in an Organization. Retrieved October 22, 2014, from http://smallbusiness.chron.com/effective-communication-methods-organization-2.html Industrial Relation Act Llopis, G. (2013, October 28). 5 Signs Your Leadership is Outdated. Retrieved October 24, 2014, from http://www.forbes.com/sites/glennllopis/2013/10/28/5-signs-your-leadership-style-is-outdated/ Lorette, K Malaysian Trade Union. (1959). Trade Union Act 1959 (amended 2006). Malaysia: The Commissioner of Law Revision. McQuerrey, L. (2014). Ways to Increase Communication Between Managers & Employees. Retrieved October 21, 2014, from http://smallbusiness.chron.com/ways-increase-communication-between-managers-employees-37810.html Mindtools Salaria, P., & Salaria, S. (2013). Employee welfare measure in Auto sector. International Journal of business and management invention, 66-74. Wartzman, R. (2007, December 9). For Managers, Ignorance Isn 't Bliss. Retrieved October 25, 2014, from http://www.businessweek.com/stories/2007-12-09/for-managers-ignorance-isnt-blissbusinessweek-business-news-stock-market-and-financial-advice Weinreb, E wikihow.com. (2014). How to go on strike. Retrieved October 22, 2014, from m.wikihow.com/Go-on-Strike