IMPROVING COMMUNICATIONS IN THE WORKPLACE By Trudy Janulewicz
What is communication? How do we use communication in the workplace? We use communication in everything that we do. We use it when we talk to each other, send an email, or even when we do not say a word. Our body language communicates more about us than we realize. It involves the tone of voice you use, your posture, facial expressions and actions that we use. According to the Webster’s dictionary says “The imparting or interchange of thoughts, opinions, or information by speech, writing, or signs. Something imparted, interchanged, or transmitted, esp. a document or message giving news, information, etc.” So what I am wanting you to do during this presentation is to think about the different ways that you use communication throughout each day at work. You will use all types of communication from verbal, nonverbal, and voice (tone). It is stated in this chart that you use your nonverbal, or body language and facial cues, 55% of the time. You use voice or tone 38% and verbal only 7% of the time. When you look at these statistics you should stop and think about what is going to make the most impact on your audience. So when you think about the different times you would use communication while in the workplace, here are some area you might consider. They are one-on-one meetings, phone conversations, group meetings, customers, and basically every aspect of your workday. When you are considering these things you have to take into consideration what type of communication you will be using the most. When you are in a one-on-one or group meeting, dealing with customers, or anytime you are face to face with other people you will be using all three forms of communication. You also need to remember that even though you say one thing but if your body language and tone of voice say something different, you will be communicating two different things. You may know what you are trying to convey...
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