IMPORTANCE OF WRITTEN COMMUNICATION SKILLS AND BUSINESS WRITING SKILLS
NAME: MOHD NORZHAFRI BIN NORAZLAM
KBU STUDENT ID: A2357
ANGLIA RUSKIN ID: 1339023
LECTURER: DR. LOH KIAN LING
Communication as defined by the Merriam Webster dictionary is "the act or process of using words, sounds, signs, or behaviours to express or exchange information or to express your ideas, thoughts, feelings, etc., to someone else" (Webster, 2013) . The communication process starts with the sender developing an idea that is composed into a message that is then sent to another party who interprets the message and receives meaning after which the receiver provides feedback. There are 2 forms of communication being verbal which can be divided into written and oral and non-verbal which is body language and gestures. There are many advantages of using written communication and one of them is that written messages can be altered as many times as needed before being sent. Moreover, written communication serves as proof of an event and provides a permanent record in case of a need for referencing in the future. Some information such as statistics is better conveyed to another person in written form. There are many ways how the study of written communication can improve and develop a persons’ business writing skills for the future. The audience must be identified before starting to write. When writing, it is important to use a professional tone. Moreover, the correct format must be chosen when delivering a written message. In addition, the information that needs to be imparted upon the reader should be arranged neatly. Grammatical errors should be avoided at all cost.
Table of Contents Pages Summary i Table of content ii 1.0 Introduction 1 2.0 Communication 2 2.1 Communication Process 2 2.2 Forms of Communication 2 2.3 Importance of Communication 3 2.4 Effects of Poor Communication 3 3.0 Written Communication 4 4.0 How Written Communication Can Improve & 5&6 Develop A Persons Business Writing Skills for the
5.0 Conclusion 7 6.0 Recommendations 8 7.0 Reference List 9
The main aim of this report is to explain “how written communication can improve and develop a persons’ business writing skills for the future”. The main body of the report is split into three parts being 1) Communication, 2) Written Communication and 3) How written communication can improve and develop a persons’ business writing skills for the future. In 1) Communication, a clear definition of what is communication and how the communication process works is explained. In addition, the various forms of communication is outlined. The importance of communication and effects of poor communications is also thoroughly analysed. 2) Written communication analyses in depth the various forms of written communication. Lastly, 3) How written communication can improve and develop a persons’ business writing skills for the future explain clearly the many benefits of using written communication and how it helps improve a persons’...
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Webster, M., 2013. Merriam Webster Dictionary. [Online]
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