importance of TQM

Topics: Total quality management, Quality assurance, Management Pages: 3 (722 words) Published: July 20, 2014
TQM – an approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback

Topic – why managers oppose TQM / why managers disapprove TQM principles Writer – Samuel Feinberg

Purpose – to let us know why exactly do some managers decline or disapprove of TQM, prese

In the manufacturing industry, product quality has become a key factor in determining a firm’s success or failure in the global marketplace. Advanced, highly reliable manufacturing methods have made it possible to achieve very high standards of product quality. As a result, more and more firms are making product quality a keystone of their competitive strategy. The success of many major Japanese companies is truly rooted in their long-term commitment to the improvement of quality. The improvement of production quality is a long-term commitment to continuous improvement in every aspect of the production process. Today’s competitive market, in almost every category of products and services, is characterized by accelerating changes, innovation, and massive amounts of new information. Changing customer needs fuels much of the rapid evolution in markets. Most organizations that have been successful with their quality improvement effort have adopted an integrated approach commonly referred to as total quality management (TQM)

Managerial resistance to TQM is a function of opposing
principles, which emphasise expert knowledge and
experience, realism and the importance of individual
creativity. Ignoring the valid points of this opposition
merely drives resistance underground
The principles of TQM are undeniable
and unexceptionable to its supporters, yet
there exists a significant backlash which is not
well understood because it is so rarely expressed
resistance to
TQM must be confronted, rather than tolerated,
Ignored

The TQM viewpoint
3 core principles
1. All employees can contribute...
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