Importance of Listening and Responding in Communication

Topics: Nonverbal communication, Communication, Writing Pages: 2 (715 words) Published: September 5, 2011
Demonstrative Communications

Rachel Mains

Aug. 22, 2011

When someone says they will do something than they fail to do so, what does that say about them? There are so many sayings that can sum it all up. One of the most famous being “Actions speak louder than words”. Unknown who first coined this phrase but the phrase” actions are more significant than words” was first published by Gersham Bulkeley in his book “Will and Doom”. From this quote many new adaptations were born. “well done is better than well said”, Ben Franklin. “A promise is a cloud, fulfillment is rain”, Arabian proverb. A famous Chinese proverb says “talk doesn’t cook rice”. Basically from these quotes and many others I have read shows that it is more important to do something than just say you’re going to. Nonverbal or unwritten communication can be just as important as verbal communication can be just as important as verbal communication. Body language and tone of voice can be very important in nonverbal and verbal. Demonstrative communication can be effective because some need action to learn. I myself need to do the action while learning a new skill rather than being told how to do the action. Where I work verbal and nonverbal are important. As a manager I need to learn to listen to all of my co workers. It is important to watch and learn how they are responding to a situation by their actions. If someone gets overwhelmed and starts throwing thins or being rude to others I need to be aware of this so I can handle it accordingly. Maybe allowing that person a five minute break to calm down and their thoughts. If the manager does not learn how to listen to others body signals and respond to those actions things could really get out of hand. I have seen screaming matches and even physical fights happen. Nonverbal communication can be very effective if things are shown correctly. If you are training someone and don’t flow the correct procedures it can be as ineffective as just...

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