Importance of effective communication with patients in a healthcare setting

Topics: Physician, Medicine, Health care Pages: 4 (1192 words) Published: January 19, 2014
Importance of effective communication with patients in a healthcare setting

Introduction
This paper will address the importance of communicating effectively in a healthcare setting. It is extremely important that physicians and all medical staff communicate with patients. Communication is how medical staff, physicians and patients find out vital information. The medical staff learns information about the patient and the reason for the visit. The physician learns more about the patient through conversation and addresses the reason for the visit. The patient learns information about the issues that are going on with him or her and how to go about solving the issues. This can be considered a type of ongoing chain reaction. Everyone should communicate effectively with one another because without proper communication, we do not gain any knowledge. Healthcare facilities can use improvement in the communications area. There are ways to implement effective communication skills. Communication is a key factor in the healthcare field. Clinical or medical staff and physicians should communicate more effectively with patients. Having poor communication skills can cause serious issues between health care staff and providers. “Poor communication skills within a health care setting can result in misunderstanding and faulty decisions that could adversely affect a patient’s health and well-being” (Ponte 2011).

Poor Communication
[Communication failure is a huge contributor in clinical outcomes. A major part of information flow comes from communication between health care workers. Communication errors were found to be the main cause of hospital deaths. Communication infrastructure influences communication behavior within organizations. Interruptive communication is one of the negative behaviors observed in poor communication (Parker & Coiera 2000). Poor communication can be turned into a positive behavior by adopting steps to communicate more effectively. Poor...

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Levinson, W., & Pizzo, P.A. (2011). Patient-physician communication. JAMA, the journal of the American Medical Association, 305 (17), 1802.
Parker, J., & Coiera, E. (2000). Improving clinical communications: A view from psychology. Journal of the American Medical Informatics Association: JAMIA, 7 (5), 453-461.
Ponte, C. D. (2011). Improving communication in the health care setting. American Journal of Health-System Pharmacy: AJHP: Official Journal of the American Society of Health-Systems Pharmacists, 68(8), 666-667
Travaline, J.M., Ruchinskas, R., and D’Alonzo, G.E. Jr, (2005). Patients-Physician communication: Why and how. Retrieved from http://www.jaoa.org/content/105/1/13.full
Weir, K. (2012). Improving patient-physician communication. Retrieved from http://www.apa.org/monitor/2012/11/patient-physician.aspx
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