Principles of Implementing the Duty of Care in Health and Social Care in Children and Young People Settings Understand how duty of care contributes to safe practice
Explain what it means to have a duty of care in own work role Duty of care is defined simply as a legal obligation to :
Always act in the best interest of individuals in care and others Not act or fail to act in a way that results in harm
Act within own competence and not take on anything not believe we can safely do As a care worker, we owe a duty of care to the people we support, colleagues, employer and ourselves and the public interest. Every one have a duty of care that we cannot opt out of. Peoples we care support should be treated with respect, involved in decision making about their care and treatment and able influence how the service is run. People should receive safe and appropriate care that meets their needs and support their rights. A negligent act could be unintentional but careless or intentional that results in abuse or injury. A negligent act is breaching the duty of care. 2
Explain how duty of care contributes to the safeguarding or protection of individuals Our duty of care means that we must aim to provide high quality care to the best of our ability and express if there are any reasons may be unable to do so. Professionals act within duty of care must do what a reasonable person, with their training and background, can be expected to do so. It also connected with the areas of carrying and reviewing of risk assessments, which ensuring elimination of hazards, use of equipments and all health and safety guidelines. Policies and procedures sets clear boundaries in safe guarding in social care setting. The concept of safeguarding, whether it is children or vulnerable adults, is broader than protection. Safeguarding is also about keeping children or vulnerable adults safe from any sort of harm, such as illness, abuse or injury. This means all agencies and families working together and taking responsibility for the safety of children and vulnerable adults, whether it is by promoting health, preventing accidents or protecting children or vulnerable adults who have been abused. It is the staff responsibility in duty of care to safeguard individuals from harm. All employees should report any concerns of abuse they have. These might include evidence or suspicions of bad practice by colleagues and managers, or abuse by another individual, another worker or an individual’s family or friends. Local authorities have Safeguarding policies and procedures that will be published on their websites or available from their Safeguarding team. Know how to respond to complaints
Describe how to respond to complaints
Complaint means “an expression of dissatisfaction that requires a response”. The procedure provides the opportunity to put things right for service users as well as improving services. Dealing with those who have made complaints provides an opportunity to re-establish a positive relationship with the complainant and to develop an understanding of their concerns and needs. Effective complaints handling is an important aspect of clinical and social care governance arrangements and, as such, will help organisations to continue to improve the quality of their services and safeguard high standards of care and treatment. Increased efforts should be made to promote a more positive culture of complaints handling by highlighting the added value of complaints within health and social care and making the process more acceptable/amenable to all. All complaints received should be treated with equal importance regardless of how they are submitted. Complainants should be encouraged to speak openly and freely about their concerns and should be reassured that whatever they may say will be treated with appropriate confidence and sensitivity. Complainants should be treated courteously and sympathetically and where possible involved in...
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