The Implementation of e-Government: Inland Revenue Department and the Immigration Department
In recent years, advancements in technology have been vastly increasing around the world, as a result of globalization and increased competition. Governments have made use of these technological advancements and Barbados is no exception. Electronic government (e-Government) programs have been approved by many Governments to provide and improve public services, as appropriately and efficiently as possible. The objectives of e-government are to eliminate any chance of corruption and dishonesty at the point of service distribution. Link and modernize the public services that fall under one Ministry in order to facilitate effective and efficient communication. Make access to information easier and readily available, in order to create harmonious relations between citizens and government, through the existing technologies. Ensure that there is more transparency and accountability in the public sector by making more mechanisms available, and to find ways to improve, capture and increase revenue (fines, license fees and taxes) more efficiently, (Schware and Deane 11). There are four types of services delivered through e-Government. These services are: Government-to-Citizen (G2C), Government-to-Business (G2B), Government-to-Employees (G2E), and Government-to-Government (G2G), (Pascual 6). As a result, these services allow businesses and citizens to securely communicate or network with Government. G2C includes the distribution of general information to the public, for example applications for birth certificates, license renewals, income tax filing, health care, library and education services, (Pascual 6). However, the benefits that citizens will receive from the implementation of online services are improved customer service, greater access to information and additional convenience (“Benefits”). Improved customer service includes providing assistance for those persons who are not computer literate, persons that are otherwise challenged and the disabled. Also, providing current news or information (“Benefits”). Greater access to information will be achieved - all decisions are not made on weekdays during normal working hours, for example, if you are not a Barbadian and you wanted to find out the requirements for acquiring citizenship during a weekend. The Internet will give you access to this information and more twenty-four hours a day, seven days a week, and finding information will become easier (“Benefits”). Everyone anticipates greater online services. Many persons wait in a queue for over an hour to receive five minutes of service at a counter. When services are placed on the Internet, time and energy is saved, there is no need to take time away from work or even school. Persons can do business or have access to government businesses anytime the need arise, from the privacy of their homes or from anywhere they so desire (“Benefits). G2B operations include different services conducted between the government and the business population, including distribution of rules, regulations and policies, renewal of licenses, payment of taxes, registering businesses and acquiring permits (Pascual 7). Additionally, more access to information, business development and lower costs are some of the benefits that will be achieved by businesses and organizations. G2E procedures are vital to the success of any e-Government plan. Government employees play an important role in ensuring that the Government benefits from new opportunities. Providing officers with the appropriate skills and expertise to function in an atmosphere that is progressively more collaborative, customer-centered and consultative is essential (“From Integrating Services to Integrating Government”). Moreover, G2E services include G2C services that deal with government employees only for example, human resource development and training that improve the everyday interactions...
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