Implementation of Customer Service Activities

Satisfactory Essays
SECTION 2: SUPPORT IMPLEMENTATION OF CUSTOMER SERVICE STRATEGIES
Activity 4
19/05/2015 04:44PM
1
What level of customer service do you think you should receive from your internal suppliers? Explain why you think this and how high levels of internal customer service will impact on the service provided to external customers.
From my internal suppliers I should recieve the same customer service that I should give to customers. I think that it should be like this because they should give me the attention that they want me to give to clients, so that everybody in the company recieves the same good customer service.
This would be a direct impact on external customers, because if internal customer service is good also external would be.
Trainer Comments
16/06/2015 01:30PM
Okay
2
How can an organisation encourage customer awareness/ focus on employees like cleaners, maintenance staff, storekeepers and pay administrators, whose work never brings them into contact with external customers and what benefits should flow on from making all staff more aware of the link between their work and the customer?
An organisation can encourage customer focus on their employees by giving them a positive workplace and motivating them giving positive reinforcement. Also showing them positive feedback from customers will make them feel necessary and important in the company.
Making all the staff aware on the link between their work and the customer will bring benefits as they will work on customer focus and these will bring more customers.
Trainer Comments
16/06/2015 01:30PM
Good
3
How can customer service strategies and opportunities be promoted to designated individuals and groups?
The company should train all their employes so that they all can learn a provide a good customer service.
Also performance evaluations should have a strong customer service component.
Moreover, employees should be encouraged to share and discuss strategies that work well and discuss information to solve

You May Also Find These Documents Helpful

  • Powerful Essays

    Reproducible Activities for Customer Service Excellence Peter R. Garber HRD Press, Inc. • Amherst • Massachusetts Copyright © 2005, HRD Press, Inc. The materials that appear in this book, other than those quoted from prior sources, may be reproduced for educational/training activities. There is no requirement to obtain special permission for such uses. We do, however, ask that the following statement appear on all reproductions: Reproduced from 25 Reproducible Activities for Customer Service Excellence…

    • 16258 Words
    • 66 Pages
    Powerful Essays
  • Good Essays

    Customer Service

    • 293 Words
    • 2 Pages

    The Importance of Customer Service in E-commerce At least 28% of online shoppers abandon a purchase before completing it (Greenfield Online, 2000). Some consumers abandon purchases because they perceive it as riskier to shop online than shopping in stores or over the telephone where consumers can obtain direct and immediate information to offset the risk of the item not meeting their expectations (Greenfield Online, 2000). Other consumers find the checkout process confusing, and others abandon…

    • 293 Words
    • 2 Pages
    Good Essays
  • Good Essays

    Customer Service

    • 2529 Words
    • 11 Pages

    Customer Service at Datatronics Datatronics is an organization that serves their customers with Enterprise Resource Planning integrated solutions. Their growth is mainly attributed to acquisitions of smaller competitors. E-Z RP was such a company that despite its inferior size compared to Datatronics was able to succeed and outperform Datatronics on grounds of customer service and customer satisfaction. Datatronics recognized the fact and acquired E-Z RP with the aim to improve in that respective…

    • 2529 Words
    • 11 Pages
    Good Essays
  • Powerful Essays

    customer service

    • 1644 Words
    • 7 Pages

    impatient customer, and how training the employees to treat this kind of customer, to make this professional and effective, we will use some useful tool and way, which including training need, training design, development and implementation, also, training outcomes and needs assessment will be mention. Customer service and good customer service: Customer service is the provision of service to customers before, during and after a purchase. Customer service is a series of activities designed to…

    • 1644 Words
    • 7 Pages
    Powerful Essays
  • Powerful Essays

    Customer Service

    • 5952 Words
    • 24 Pages

    THE CAMBRIDGE ASSOCIATION OF MANAGERS GRADUATE DIPLOMA IN HOSPITALITY, TOURISM AND RECREATION. CUSTOMER SERVICE CUSTOMER SATISFACTION IN HOSPITALITY AND TOURISM INDUSTRY [A CASE STUDY OF WHITESANDS BEACH HOTEL] DONE BY : LYNETTE A. NYAGAYA CANDIDATE NO: CAM / 2008 / GD/ KEN/ 00425 PURPOSE : Fulfillment of CAM graduate diploma in hospitality, tourism and Recreation. [Customer service] Dated July 2008 Presented to : Cambridge Association of Managers, International Examinations, Cambridge…

    • 5952 Words
    • 24 Pages
    Powerful Essays
  • Good Essays

    Customer Service

    • 796 Words
    • 4 Pages

    Otis was the leader in the sales and service markets. The sales market was cyclical and the service market was stable. In 1981, North American Operations, Otis’ second largest division, investigated the feasibility of using IT to establish a centralized customer service department to accept customer requests for maintenance during non-prime-time hours, for which Otis was earlier using a commercial answering service. Customers assessed the quality of the service offering based on Otis’ responsiveness…

    • 796 Words
    • 4 Pages
    Good Essays
  • Better Essays

    Customer Service

    • 11368 Words
    • 46 Pages

    Customer service 1 © NSW DET 2008 Topic 1 - Customer service 2 © NSW DET 2008 Introduction It may seem strange that you are studying an area that you already know so much about—customer service. Whether we realise it or not, we always judge organisations that we come in contact with and so we already have quite a good understanding of a customer’s perspective. In this module we will put this understanding into a structured model, so it can contribute to developing organisational…

    • 11368 Words
    • 46 Pages
    Better Essays
  • Best Essays

    CO-ORDINATE CUSTOMER SERVICES ACTIVITIES IN THE PROPERTY SERVICES INDUSTRY TABLE OF CONTENTS Page 1. INTRODUCTION 2 2. SERVICE ISSUES 3 3.1. There is no detailed procedures handbook…

    • 2090 Words
    • 9 Pages
    Best Essays
  • Powerful Essays

    Customer Service

    • 5467 Words
    • 22 Pages

    will not be marked on this; it is simply to provide your tutor with a brief outline.) Argos are a large retail company who provide products and services to the general public. Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations. Please ensure you provide a description for each…

    • 5467 Words
    • 22 Pages
    Powerful Essays
  • Good Essays

    Customer Service

    • 1562 Words
    • 7 Pages

    Assignment Customer service Submitted by:Gergana Tsareva Id number: GT21132 Submited to:Chika Ugoji APRIL 2013 TABLE OF CONTENTS: 1.INTRODUCTION……………………………………………………………………………...3 2.Task 1: CUSTOMER SERVICE POLICY…………………………………………………..3 - Meaning………………………………………………………………………………...3 - Examples……………………………………………………………………………….3 - Table presentation…………………………………………………………………….4 - Reason of using customer service…………………………………………………..5 3.Task 2: REFLECTIC SUMMARY FOR GROUP WORK……………………………………

    • 1562 Words
    • 7 Pages
    Good Essays