The Impact of E-Government on Public Administration
The project undertaken by this group is entitled “The Impact of e-government on Public Administration. The increasing use of Information Communication Technology by government, namely electronic-government in the provision of services and information to its citizens as well as some of the advantages and disadvantages being encountered in its implementation and usage have been given attention. The introduction of the IHRIS payroll system at the Ministry of Works and Transport was used as the Case Study for this project; with the main objective being to highlight the changes being experienced by public administration as a result of the revolution in communication technology.
The revolution of Information Technology and Communication during the 21st Century has impacted on individuals, groups as well as organizations and businesses. While this has caused changes in people’s lifestyles, it has also effected phenomenal changes in government processes and interactions with citizens, businesses, other government agencies and employees. Within the sphere of governance, Information Communication Technology applications have infiltrated into government’s policies, procedures, infrastructure and its frameworks in order to enhance the delivery of goods and services to the public.
Society has become more aware of obtaining effective and efficient electronic or e-government services mainly because of the advent of the Internet in the 1990’s. Globalization and greater customer expectations have created a shift form agency-based to fulfilling the needs of the public.
“The successful implementation of e-government projects requires a lot of administration restructuring processes, redefining of administrative procedures and formats, which find resistance in almost all departments at all levels.” 1. Ultimately, in the long -term, e-government aims to...
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