impact of technology on service

Topics: Job analysis, Job description, Employment Pages: 6 (1973 words) Published: February 5, 2014
Mcdonalds jo
b analysis
McDonalds has many employees who are working on different posts and are working hard according to their own capacity. McDonalds conducted job analysis in order to hire new employees at every year that sometimes on quarterly basis. This also enables management to have a better understanding of the jobs and duties being performed at every level and also helps them in training the people who are freshly recruitement.(ukessays,mcdonald job analysis,14/05/2013)

In job analysis McDonalds focuses on Work Activities and Human Behaviors of an employee for a job. JOBS IN MCDONALDS
McDonalds has two types of job openings with their sub openings as listed under ? Restaurant Jobs
? Office Jobs
In the restaurant jobs, there is a clearly defined career path, from Crew Member to Crew Leader to Floor Manager to Assistant Manager to Restaurant Manager. And from there onwards the opportunities for growth and development are limitless Area Supervisors, Operations Consultant and beyond are just a few to mention from. TRAINEE MANAGER

This is an entry level managerial position at McDonald's restaurant, providing opportunity to start and excel the career with the core business functions. Trainee managers handle various areas of professional excellence where sales, people, product safety and security are the minimum areas to be mentioned. CUSTOMER CARE REPRESENTATIVE

This is an exciting career opportunity for the females, responsible to independently organize birthday events & various activities at local store level so that the challenging fun activities of the job will gear up the commitment of employees for providing the first class customer services CREW MEMBER

Crew Members are the core team members always ready to serve the customers on the floor with a shining smile unique with the services. This job is offered either as a Delivery Rider or a Crew Member. So the fun & enthusiasm prospect apart from extensive learning will make employees a key member of the team serving our customers. There are three main areas of responsibility of a crew member: ?Customer service

?Food preparation
?Cleanliness and hygiene
Managerial jobs are categorized as Office Jobs in McDonalds. At McDonald's office jobs are an excellent match, provided an employee can exhibit the right skill set up to excel in the areas of his/her Human Resource Management Project expertise. Depending upon the knowledge, experience and right aptitude, there are 3 key entry points in the office jobs INITIAL ENTRY LEVEL

This entry level is specifically for beginners to start the career in a professional work culture, these positions will provide the opportunity to develop the skills as a successful business entrepreneur. MIDDLE ENTRY LEVEL

As a middle entry level incumbent the incoming employee will perform as a liaison with team members to deliver the team objectives while ensuring the execution of assigned tasks as per defined standards and procedures .HIGHER ENTRY LEVEL

The higher entry level job incumbents are accountable for the execution of assigned tactics and strategic plan. The provision of leadership approach to work will enhance their sense of ownership and part of the winning team member JOB ANALYSIS METHOD IN MCDONALDS applies the basic methods of Job analysis by which HRM can determine job elements and the essential knowledge, skills and abilities for successful performance methods. MCDONALDS uses the following job analysis methods according to their jobs: ? Observation Method

? Interview Method.
? Questionnaire Method
The CREW MEMBERS are like main workers of the McDonalds because they are the one who handle the stage work. McDonalds use direct Observation and Interviewing together Firstly, they observe the work of the crew member note the information as much as they can and then for further assistance ask the crewmembers about the detail of their work. For CUSTOMER...
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