Impact of Eye Contact in Business Communication
IMPACT OF EYE CONTACT IN BUSINESS C COMMUNICATIO ON
1
KAT THMA U UNI ANDU IVERS SITY S OOL O SCHO OF MANA MENT M AGEM
IMP PACT OF E EYE C CONTACT IN BUS SINES CO SS OMMU CATIO UNIC ON
Final Proje ect
Sub bmitted By y:
Bharat Koirala (133 316) macharya (1 13315) Prajit Karm Nissal Karki (1331 14)
Sub bmitted To:
Mr. Ram m Biresh Mahato Assist tant Professor KATHMA ANDU UNIVER RSITY SCHOOL O MANAGE OF EMENT
MAY 2013
DISCLAIMER
This report is based on primary data’s and this report has not been presented in any of the Universities in Nepal or Abroad. Any of the data’s or information similar to previous reports is only coincidental and not of any turned motive.
Acknowledgement
It has been a wonderful experience to study on “Impact of Eye Contact in Business Communication”. This project has helped us to understand the importance of non verbal communication and its impact in the business communication. We would like to express our heartfelt gratitude towards Mr. Ram B. Mahato who provided us this opportunity. We would also like to thank KUSOM for providing us an opportunity to have a deep experience on a subject like Business Communication in our first Trimester. It has helped us gain real survey experience and given us the real picture of how the communication flows in the organization. In future in our real world scenario this project will be a guideline for us to improve our communication skills and deal in the organization as per the circumstances. We would also like to thank everyone who participated in the survey study and provided their valuable opinion about the topic under study. Without their contribution we would not have been able to complete this report. Last but not the least we would also like to thank our teachers, friends and everyone who has contributed with their support in the preparation of this report. The inspiration and guidance provided by all people involved in this project is highly
1
KAT THMA U UNI ANDU IVERS SITY S OOL O SCHO OF MANA MENT M AGEM
IMP PACT OF E EYE C CONTACT IN BUS SINES CO SS OMMU CATIO UNIC ON
Final Proje ect
Sub bmitted By y:
Bharat Koirala (133 316) macharya (1 13315) Prajit Karm Nissal Karki (1331 14)
Sub bmitted To:
Mr. Ram m Biresh Mahato Assist tant Professor KATHMA ANDU UNIVER RSITY SCHOOL O MANAGE OF EMENT
MAY 2013
DISCLAIMER
This report is based on primary data’s and this report has not been presented in any of the Universities in Nepal or Abroad. Any of the data’s or information similar to previous reports is only coincidental and not of any turned motive.
Acknowledgement
It has been a wonderful experience to study on “Impact of Eye Contact in Business Communication”. This project has helped us to understand the importance of non verbal communication and its impact in the business communication. We would like to express our heartfelt gratitude towards Mr. Ram B. Mahato who provided us this opportunity. We would also like to thank KUSOM for providing us an opportunity to have a deep experience on a subject like Business Communication in our first Trimester. It has helped us gain real survey experience and given us the real picture of how the communication flows in the organization. In future in our real world scenario this project will be a guideline for us to improve our communication skills and deal in the organization as per the circumstances. We would also like to thank everyone who participated in the survey study and provided their valuable opinion about the topic under study. Without their contribution we would not have been able to complete this report. Last but not the least we would also like to thank our teachers, friends and everyone who has contributed with their support in the preparation of this report. The inspiration and guidance provided by all people involved in this project is highly
References: Belludi, N. (2008, July 3). Body Language #2: Keeping Good Eye Contact [Ideas for Impact #35]. Retrieved from http://www.rightattitudes.com/2008/07/03/keeping-good-eye-contact (Accessed on 12 April, 2013) Droney, J.M. & Brooks, C.I. (1993). Attributions of self-esteem as a function of duration of eye contact. The Journal of Social Psychology, 133(5), 715-722. Edelmann, R. and Hampson, S. (1979). Changes in Non-Verbal Behavior During Embarrassment. British Journal of Social and Clinical Psychology, 18. 385-390 Ellsberg, M. (2010). The Power of Eye Contact: Your Secret For Success in Business, Love and Life (1st ed.). HarperCollins Publishers. Sydney, Australia. Goman, C. K. (2011, November 3). The Impact of Eye Contact. Retrieved from http://www.forbes.com/sites/carolkinseygoman/2011/11/03/the-impact-of-eye-contact/ (Accessed on 12 April, 2013) Graham, B. (2009, September 30). Eye contact is one of the most important tools in business. Retrieved from http://www.newjerseynewsroom.com/economy/eye-contact-is-one-of-the-most-importanttools-in-business (Accessed on 12 April, 2013) Larson, R. and Schackelford, T. (1996). Gaze Avoidance: Personality and Social Judgements of People Who Avoid Direct Face to Face Contact. Personality and Individual Differences, 22. 907-917. Levine, T.R., Asada, K.J.K, Park, H.S. (2006). The lying chicken and the gaze avoidant egg: Eye contact, deception, and causal. Southern Communication Journal, 71(4), 401-411. Weisfeld, G.E., Bloch, S.A, Ivers, J.W. (1984). Possible determinants of social dominance among adolescent girls. The Journal of Genetic Psychology: Research and Theory on Human Development, 144(1), 115-129. Wiens, A.N., Harper, R.G., & Matarazzo, J.D. (1980). Personality correlates of nonverbal interview behavior. Journal of Clinical Psychology, 36, 205-215.