Impact of Electronic Banking System

Topics: Bank, Banking, Online banking Pages: 35 (10564 words) Published: September 18, 2013
ABSTRACT
Electronic Banking system has become an important practice among Commercial banks in Nigeria. The introduction of the electronic banking has improve banking efficiency in rendering services to customer. In line with his study the is to aim at examine the impact of electronic banking system in Nigeria. Through the cluster sampling techniques, data was collected by means of questionnaires from 40 unity bank Officers and the result shows that Unity Bank electronic banking guidelines are in line with CBN electronics banking guidelines. The Bank has an effective electronic banking system which has improve the customers relationship and satisfaction. To this and it is recommended that bank information technology training program should be encourage among the staff of Unity Bank. Therefore it is concluded that necessary legal codes banking should established in order to enhance growth of the industry.

TABLE OF CONTENTS
TITLE PAGEi
CERTIFICATION ii
DEDICATIONiii
ACKNOWLEDGMENTiv
ABSTRACTv
LIST OF TABLESiv
CHAPTER ONE: INTRODUCTION
1.1 Background of the Study
1.2 Statement of the Problem
1.3 Objectives of the Study
1.4 Statement of Research Questions
1.5 Research of Hypothesis
1.6 Significance of the Study
1.7 Scope of the Study
1.8 Limitation of the Study
1.9 Definition of Terms
CHAPTER TWO: LITERATURE REVIEW
2.1 Introduction
2.2 Theoretical views on Electronic Banking
2.3 Electronic Banking and the common Banking product
2.3.1Telephone and Banking products
2.3.2The card system
2.3.3The Automated Teller Machine (ATM)
2.4The Entry of Nigerian Banks Electronic Banking
2.5The Emerging Issues in Electronic Banking
2.5.1Threats of Cyber crime of Nigerian Banking Premises
2.5.2The Regulatory challenges
2.5.3Electronic Banking Profitability and Efficiency
2.5.4Bank Customer Relationship
2.5.5Operations of Financial Institution
CHAPTER THREE: RESEARCH METHODOLOGY
3.1Introduction
3.2Population of Study
3.3Sample Techniques
3.4Sample Size
3.5Sources of Data
3.6Method of Data Analysis
3.6.1Test of Hypothesis and Inference
3.6.2Decision Rule and Justification

CHAPTER FOUR: DATA ANALYSIS AND DISCUSSION OF FINDINGS
4.1Introduction
4.2Presentation and Analysis of Data
4.3Discussion of Finding

CHAPTER FIVE: SUMMARY, CONCLUSION AND RECOMMENDATIONS
5.1Summary
5.2Conclusion
5.3Recommendations
REFERENCES – Bibliography
APPENDIX – Proposed Research Questionnaire

CHAPTER ONE
INTRODUCTION

1.0Background of the Study
The new millennium brought with it new possibilities in term of information access and availability, simultaneously, introducing new challenges in projecting sensitive information from some eyes, whiles making it available to others. Today’s business environment is extremely dynamic and experience rapid changes as a result of technological improvement, increased awareness and demands Banks to serve their customers electronically. Bank have traditionally been in the forefront of harnessing technology to improve their products and services. The Banking industry of the 21st century operates in a complex and competitive environment characterized by these changing conditions and highly unpredictable economic climate. Information and communication Technology (ICT) is at the centre of this global change curve of Electronic Banking system in Nigeria today (Stevens 2002). Assert that they have over the times been using electronic and telecommunications networks for delivering a side range of value added products and services, managers in Banking industry in Nigeria cannot ignore information system because they play a critical impact in current Banking system, they point out that the entire cash flow of most fortune Bank are linked to information system. The application of information and...


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Osun State Polytechnic Iree Osun – State, Nigeria
May 14, 2013
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