Unit 3.10 Understanding conflict management in the workplace
Identify causes of conflict at work
Causes of conflict in the work place can be due to various reasons, good examples of these would be
Interdependence conflicts: This happens when a person relies on someone else’s co-operation on output or input in order for them to get there job done. An example of this would be if I was late getting a required weekly report on production performance to my boss on time which he needs first thing on a Monday morning to send out to report to the entire business.
Differences in style: This can happen when Peoples preferred way for getting a job done can differ. An example of this would be if 2 of my operators had 2 different ways of changing a machine format over. One my know shortcuts to get the changeover completed faster whilst the other operator would want to use the standard SOP to ensure it was done correctly.
Differences in background / gender: This can happen if people have different nationalities, gender, educational backgrounds or personal experiences. An example of this in my work place would be that we have high number European workers and conflicts can sometimes arise to language difficulties.
Differences in Leadership: This can happen when leaders have different ways or methods of leading their teams. An example of this in my workplace would be inconsistency between FLM’s with regards to the booking holidays for their staff, handling disciplinary matters or booking overtime.
Personality clashes: This can happen when someone has a perception about somebody else’s motives or character. An example of this in my workplace would be when one of my supervisors jumps on and challenges one of the operators for making minor mistakes because he/she perceives that the operator is lazy and not capable to do the job. The operator feels that the supervisor is out to get him as he is not one of the better / more capable operators.