Ilm Level 5 Assignment 1

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Topics: Management
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ILM Higher Apprenticeship.

Level 5

Understanding the
Management role to improve
Management performance.

Glyn Thomas
Introduction.

I am undertaking the Institutive of Leadership Management (ILM) Higher Apprenticeship Level 5 as an employee of the Welsh Ambulance Services NHS Trust (WAST).

I am substantively employed as a Paramedic working as a sole responder on a rapid response vehicle, however I have just complete a two and a half year secondment in a managerial role as a Research Support Officer for a collaborative research study between a local University and 3 large UK Ambulance Services. As such, the content of my assignments will be based retrospectively on the experiences and development which I have encountered within this secondment position.

WAST is a Welsh Government funded organisation which has been given NHS Trust status. It’s 2500 staff serve over 3 million people who inhabit the 8,023 square miles which make up Wales. This area, which is a diverse mix of urban, semi rural and rural, has a 750 mile perimeter of coastline.

Understand the specific responsibilities of middle managers in enabling an organisation to achieve its goals.

In the later stages of the 2010 / 2011 financial year, WAST published it’s visionary document ‘Working Together For Success 2001 – 2016’ which intended to portray a clear and uncomplicated story to the people who use our services, and indeed all stakeholders, of what improvements we want to make and the benefits that these will have. As part of the document, it outlines our corporate vision and 3 clear objectives to be met by 2016:-

The Vision:
An ambulance service for the people of Wales which delivers high quality care wherever and whenever it is needed.

What does this mean by 2016?
We will move from being perceived as simply a transport service to a provider of high-quality health care and scheduled transport services.

Our Objectives:
We will concentrate on achieving three

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