Award in First Line Management
The level of wasted stock from the pick & mix counter.
The …… is an award winning visitor attraction in the UK . However is also and indeed primarily a conservation and educational charity which aims to entertain and educate visitors on the plight of the…….. The…..houses one of the finest …………. Onsite there is also a major research, breeding and conservation programmes, which work alongside similar charities worldwide.
I work within various departments of ……., my main role however is in the gift shop, retail department. We are a small team who oversee the running of the gift shop. The department is quite independent in as much as all stock ordering, merchandising, daily floor duties and cashing up and budgets are all done within the team. We are of course influenced by the nature of he attraction and the number of visitors it receives, as well as contributing to the overall spend and revenue of ……… as a whole. The shop staffing structure is such that all members can take on different roles and duties within the department as required and a hierarchy is therefore sometimes blurred. As the only full time member of staff other than management however, I am the person mostly responsible for the shop in the absence of manager and supervisor.
The main structure of the shop hierarchy is demonstrated below.
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Description of problem
The problem we are currently facing is with the high level of waste stock on our pick and mix sweet counter.
The pick and mix is a self service sweet counter, where the customers choose various sweets and mix them into a bag to purchase, this is then weighed to determine the price at the till. Once sweets are mixed up in a bag but not sold, as the sweets are all different varieties, some sugar coated, icing sugar, mallow and indeed some containing nuts, they become waste.