ILM Level 3

Good Essays
At Romec, we are more than 4,300 people working in different parts of the business. It is important that we speak with one voice and make sure that every communication is simple and easy to understand. It’s a challenge as there are lots of technical terms. Email is one of the main types of communication across our business and must be as professional as a face to face meeting or telephone conversation.
When writing think…
Who are you writing to? (think about who your message is aimed at).
What do you need to communicate? (write down the purpose and the main points you want to communicate before you start).
Why do you need to communicate it? (informing, influencing or both?).
What do you want the person to do as a result of your communication? (any particular action). Is email the best form of communication?
First Impressions…..
Tell the recipient the subject of the communication by entering meaningful title in the subject field
Always address the recipient by name at the beginning of the email
Always end the email politely by typing Regards before your name
Always make sure your Romec email signature is included and is up to date. (Order amended email signatures via the intranet order form)
Always check spelling and grammar before sending the email
Where possible reply to received emails promptly Only use for work related communication
Always check what you have written - Ask yourself the following:
Start by doing the ‘so what’ test?
Is your message clear and concise and did I plan the content?
Is it in the right language for the reader?
Keep the message brief and bullet point large pieces of text as the reader won’t read a large paragraph
Use headings if necessary
Will the message make sense to the reader?
Will they be clear about what they need to do as a result of reading it?
The best way to check a piece of writing is to: Read it out loud or ask someone else to read it to give feedback on their understanding.

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