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Introduction

The goal of the Change Management process is to ensure that standardised methods and procedures are used for efficient and prompt handling of all Changes, in order to minimise the impact of Change-related Incidents upon service quality, and consequently to improve the day-to-day operations of the organisation.

In this report I have outline EMC’s main reasons for implementing the Information lifecycle management (ILM) project, the problems associated with implementing the project and possible ways to overcome these issues.

In the main body of the report I will give an account of the years leading up to the implementation of the ILM project. This is an important factor as the industry was in a recession at the time and it is necessary to see how EMC was able to put itself in a position to take on such a large, time consuming and costly project.

In the interventions section I will explain ILM and all of the reasons for implementing the software in the interventions section as well as giving a detailed account of Information lifecycle management and all of its attributes.

In the next section I will outline all of the problems associated with implementing a project of this scale. I will give best practice approaches to change management and detail EMC’s approaches then I will compare and contrast to two.
I will conclude the paper by giving expected outcomes to all of the problems detailed in the other sections.

Overview:
For this project, our group decided to use EMC Corporation as an example of an organization implementing change. EMC is a multinational company based in Massachusetts USA. Its main function is the manufacturing of systems for information storage. I did my 3rd year work placement in Westborough, Massachusetts about 3 miles from the head quarters in Hopkinton. This was an advantage as I was able to contact members of staff to gain information on ILM and get an insight into the ongoing implementation process.
For the

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