IKEA

Topics: Hotel, Hospitality industry, Lodging Pages: 1 (398 words) Published: October 27, 2014

A good alignment of employee’s vision with that of company’s vision is essential for the success of the organization. Recruiting team at R-C makes sure that there is a good value & purpose match between employees and organization. In order to produce high quality service professionals it is essential to remind the employees that they are there for a purpose. The process of creating “Ladies and Gentlemen” in seven days started way before that when candidates to be interviewed were greeted with utmost hospitality and friendliness. After the recruitment the same continued[2]. Mr. Schulze’s first address[3] was another mile stone that clearly conveyed R-C’s values and culture and his intent that R-C is here to create Ladies and Gentlemen who were there to serve and to be served. Seven days training to the new employees was a critical task that motivated and trained all the employees to blend in R-C’s values and culture. Various tasks at the training sessions gave employees an opportunity to familiarize themselves with their co-workers as well as R-C’s culture. This period gave them opportunity to train themselves so that they could understand their and their customer’s purpose and how R-C can help them to achieve it. In what may be a first for the hospitality industry, Brian Collins, hotel owner, has asked James McBride, Ritz-Carlton general manager, to lengthen the amount of time spent training hotel employees before hotel opening. Should McBride lengthen the 7 Day Countdown? Or, is this the time that McBride should consider a total overhaul of the hotel opening process. If yes, what should he change, and how should he go about doing it? 1. We recommend that they should think of implementing additional training if it only takes additional 7 days as it would provide them with an incremental revenue of $620,000. If it takes 21 days to train the employees then we would recommed not the undertake the process. 2. The training plan would vary depending on the...
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