IFSM 300 UMUC Haircuts State IV
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Stage IV
IFSM 300
1 March 2015
I. Project Description:
A. Introduction
1. Strategy for Competitive Advantage: Incorporating a business computer network
2. Business Process to Improve: Customer interaction B. Proposed solution and IT components needed to implement the project. 1. Selected system
a) In order to meet our objective of process improvement, we will use the software and services provided from a company called AppointmentPlus.
b) AppointmentPlus is a fast growing company in this industry with over 1 million current customers. The Application Program Interface (API) integration systems they use are state of the art and they provide all needed support and management of the entire IT infrastructure, which includes our company website and Point of Sale (POS) system.
2. Major hardware needed – In order to meet hardwire requirements for the system that AppointmentPlus will implement, we will need to purchase a server capable of handling 3 to 5 desktop computer and monitor POS systems. This will include all necessary switches, modems and routers to provide both wired and wireless access.
3. Facility requirements – The desktop POS systems will be placed at various workstations throughout the facility. The server should be placed in a locked compartment with access limited to management and those who have specific access requirements. This area should be easily accessible and well ventilated. This will prevent overheating and provide easy access for maintenance.
4. Telecommunication needs – We will use AT&T business service for our telecommunication needs. This will include a dedicated high-speed internet connection for all company needs and a second WIFI internet hotspot for customer use. Additionally, they will provide company cellular devices to allow management to remain connected to the business 24 hours a day. C. Business resources needed to complete the project.
1. IT Skills & Services – Installation for this
Stage IV
IFSM 300
1 March 2015
I. Project Description:
A. Introduction
1. Strategy for Competitive Advantage: Incorporating a business computer network
2. Business Process to Improve: Customer interaction B. Proposed solution and IT components needed to implement the project. 1. Selected system
a) In order to meet our objective of process improvement, we will use the software and services provided from a company called AppointmentPlus.
b) AppointmentPlus is a fast growing company in this industry with over 1 million current customers. The Application Program Interface (API) integration systems they use are state of the art and they provide all needed support and management of the entire IT infrastructure, which includes our company website and Point of Sale (POS) system.
2. Major hardware needed – In order to meet hardwire requirements for the system that AppointmentPlus will implement, we will need to purchase a server capable of handling 3 to 5 desktop computer and monitor POS systems. This will include all necessary switches, modems and routers to provide both wired and wireless access.
3. Facility requirements – The desktop POS systems will be placed at various workstations throughout the facility. The server should be placed in a locked compartment with access limited to management and those who have specific access requirements. This area should be easily accessible and well ventilated. This will prevent overheating and provide easy access for maintenance.
4. Telecommunication needs – We will use AT&T business service for our telecommunication needs. This will include a dedicated high-speed internet connection for all company needs and a second WIFI internet hotspot for customer use. Additionally, they will provide company cellular devices to allow management to remain connected to the business 24 hours a day. C. Business resources needed to complete the project.
1. IT Skills & Services – Installation for this