A good sales staff build up there own personal relationship with the customer, they will find out what there customer wants and there requirements , some customers will have expectations and know what they want , other customers will only have a little idea they will expect you to tell them about the product and persuade them into buying it.…
The role and goals of salespeople have changed dramatically over the last few years. Personal selling involves a two-way flow of communication, according to Bethel. In the past being a good salesperson was the difference of which salesman came home the latest. They showed up to your front door, product in hand, delivered the pitch and prayed that the customer purchased their product. Communication was typically done face to face and there was no follow up cost or return policy, so to speak. The salesperson in the past did not know the customer’s need or what the best interest of the customer is. The one advantage that I can think of is that a true salesman knows that at the heart of customer focus is the art of listening constructively - the best salespeople are masters at capturing information. They listen to the customers concerns and comments about the product they intend to sell and use all the information gathered to persuade the customer that their product is essential in their lives.…
Manning, Gerald L.and Reece, Barry, L. (2001): Selling Today: Creating Customer Value (8th ed), Prentice Hall, Upper Saddle River, NJ.…
In many environments in which peers are placed together for long periods of time, it seems that banding together and ostracizing the people who are different. This is apparent in classrooms around the world where bullying runs rampant. In this article examiners try to determine “the relation between moral disengagement and different- self reported and peer nominated positions in school bullying” (Obermann, 2011, Para one).The hypothesis of this study was to investigate the moral standing of the children accused of bullying and the children who were the recipients of the act of bullying. They also wanted to determine the levels of disengagement that bullies, their victims, and children who were not engaged in or a recipient of an act of bullying. In order to determine these answers, the researchers surveyed a group of sixth and seventh graders. The researchers used a Danish moral disengagement scale to analyze the data gathered and to see if there were major discrepancies.…
When sales people are communicating the sales message to the customers, it is important to know the reason behind consumer behaviors. In other words, why people buy? Based on the reasons, sales people can decide what kind of products are suitable for the customers, the content of the presentation and the negotiation skills for achieving win-win situations. Therefor, the psychology of selling is to master the way to push customers to make buying decisions. As Gilberto (2010) states, studying consumer behaviors has significant bearing on marketing and public relation decisions, which can enhance particular marketing campaigns to successfully connect with consumers.…
"Everyone's behavior is guided by his or her unique needs and wants." Salespersons, prospects, customers, and consumers all make their daily decisions based on this fact. By better understanding others needs and wants as well as your own, a salesperson can reach his full potential for attracting new business as well as retaining business while maximizing revenue.…
Erevelles, S & Fukawa N 2013, ‘The role of affect in personal selling and sales management’, Journal of Personal Selling & Sales Management, vol. 1, no. 1, pp. 7-24.…
What thoughts run through a sales associates mind when they have nice customers? Consequently what effects does that have on the customer service that person is going to receive? Sales associates deal with a large variety of people form very nice to very mean and some who are just waiting on you to make a mistake; this is my description of each of those experiences…
Psychological profiling has become a science within law enforcement. The behavioral patterns of individuals have been categorized by age, sex, race, national origin and birth order just to name a few. Some people are great leaders, organizers, workers, and followers, but the entrepreneur remains as one of the most elusive psychological profiles in the world. Everyone can point to an entrepreneur, but psychologists have had trouble profiling an entrepreneur.…
In the world today, the most difficult task to do is about dealing with human being. From the points of view of salespeople, they always want to attract, satisfy, and make transactions with all customers. However, in the reality, no retailers can satisfy the needs of all customers. Therefore, being sellers, we should pay our focuses on one particular type of customer who can increase our sales. To understand this type of good customer, let’s enjoy the role-play right now.…
T.J. Arnold et al. / Journal of Retailing 85 (2, 2009) 129–144 Fornell, Claes and David L. Larcker (1981), “Evaluating Structural Equation Models with Unobservable Variables and Measurement Error,” Journal of Marketing Research, 18 (3), 39–50. Franke, George R. and Jeong-Eun Park (2006), “Salesperson Adaptive Selling Behavior and Customer Orientation: A Meta-Analysis,” Journal of Marketing Research, 43 (November), 693–702. Giacobbe, Ralph##W., Donald W. Jackson Jr., Lawrence A. Crosby and Claudia M. Bridges (2006), “A Contingency Approach to Adaptive Selling Behavior and Sales Performance: Selling Situations and Salesperson Characteristics,” Journal of Personal Selling and Sales Management, 2 (Spring), 115– 42. Goff, Brent##G., James S. Boles, Danny N. Bellenger and Stojack Carrie (1997), “The Influence of Salesperson Selling Behaviors on Customer Satisfaction with Products,” Journal of Retailing, 73 (2), 171–83. Grow, Brian, Diane Brady and Michael Arndt (2006), “Renovating Home Depot,” BusinessWeek, 3974 (March 6), 50–8. Guenzi, Paolo (2003), “Antecedents and Consequences of a Firm’s Selling Orientation,” European Journal of Marketing, 37 (5/6), 706–27. Gwin, John M. and William D. Perreault Jr. (1981), “Industrial Sales Call Planning,” Industrial Marketing Management, 10 (3), 225–3. Harkins, Stephen##G. and Jeffrey M. Jackson (1985), “The Role of Evaluation in Eliminating Social Loafing,” Journal of Personality and Social Psychology, 11 (4), 457–65. Harris, Eric G., John C. Mowen and Tom J. Brown (2005), “Re-examining Salesperson Goal Orientations: Personality Influencers, Customer Orientation, and Work Satisfaction,” Journal of the Academy of Marketing Science, 33 (1), 19–35. Homburg, Christian, Wayne D. Hoyer and Martin Fassnacht (2002), “Service Orientation of a Retailer’s Business Strategy: Dimensions, Antecedents, and Performance Outcomes,” Journal of Marketing, 66 (October), 86–101.…
Selling creates the value to both seller and buyer. But to maintain productive, long lasting relations with the buyer the company should focus on creation of value for its buyer. Being the market leader in Industrial Cleaning sphere in the USA we want to create the ongoing relationship through mutual respect, trust, and authenticity. The company is selling not the product itself, but the solution. To offer the solution we have to know the environment, market, technologies, products, channels, buying center and culture of the buyer. So the main goal to our company is to discover the needs and wants of our customer before we start the deal.…
Losing a sale may significantly affect employee morale and work efforts (Sujan 1986; Sujan, Sujan, and Bettman 1988; Sujan, Weitz, and Sujan 1988) as well as corporate performance (Dixon, Spiro, and Jamil 2001). The sales literature has primarily examined the type of attributions salespeople make following a sales failure to better understand how they might adjust their subsequent selling behaviors and efforts (Teas and McElroy 1986). Prior research in this area has centered on past performance and individual differences (Dixon and Schertzer 2005; Dixon, Forbes, and Schertzer 2005; Dixon, Spiro, and Jamil 2001) as the basis for salespeople attributing a cause for a sales loss. Although relevant, such factors are limiting in that they only account for certain situational and personal variables as the basis for salespeople assigning cause for their failures. In an effort to identify other important variables, Mallin and Mayo (2006) found that the impact (on personal, career, and financial goals) of a sales failure is an important moderating variable between sales performance and the type…
Post purchase attitude reflected high level of customer satisfaction but on the other hand the volume of sales was still lagging. This was contradictory to TiVo’s expectation, of increasing sales volume through their existing customers.…
How organization conceptualizes salesperson performance affects how they attempt to assess it. Churchill, Ford and Walker (1990) as well as Landy and Farr (1983), conceptualize performance as either subjective or objective.…