Elsa Torres
MGT 292 Conflict Management
Term Paper Project
Humphreys College Resolution Program for Faculty, Staff and Students
Prepared for
Professor Jim DeCosta
ABSTRACT Arriving at a positive resolution of conflict is always the ultimate goal. Conflict Resolution Programs gives anyone the opportunity to find resolutions such as mediation and other alternative dispute resolution procedures than can enhance conflict outcomes. These programs have become more common in educational and business institutions.
Humphreys College lacks a conflict resolution program where students and faculty can turn to if there are disagreements or oppositions of interests and ideas between them. This paper gives a description of conflict, different methods of conflict resolution, and gives my idea of how the school can benefit from having a conflict resolution program
INTRODUCTION This paper will define conflict, give methods of conflict resolution, and list the short term and long term benefits of my proposed conflict resolution program in the school. I will try to convince the reader that having a conflict resolution program for students and faculty can give the school a better reputation with having better ways to communicate and dispute differences …show more content…
Everyone should have the ability to reframe conflicting interests into a joint problem to be solved cooperatively. They must have the desire to reach a mutually beneficial solution, Awareness of one 's own motives, needs, wants, cognitions and feelings, Respect for oneself and one 's own interests as well as respect for another and his/her interests, Ability to perceive another 's point of view, Ability to listen attentively and communicate in order to be understood, Exploration of possible common/compatible interests, and the ability to manage/diffuse anger