Human Resource Management Assignment

Topics: Management, Coffee, Learning styles Pages: 10 (3161 words) Published: April 17, 2013

Serial No: 40074724
Please note: 1. Assignments must be submitted on or before the date due.2. Students must ensure that they are not guilty of plagiarism which is, essentially, referring to the words/ideas of others without acknowledgment. Students must comply with the statement below.|

Students Declaration
The attached assignment is my own work, and has never been submitted for assessment on any other course before. Proper referencing has been made to all sources: published or unpublished works and the ideas of other persons. (Student’s Signature) Yasas Kalubowila

Full Name of Student Mr. Kalubowila Prathibha YasasDate submitted _14 Jan 2012_ Programme _BA (Hons) - Business Management (Singapore) Course Code _39604BH______ Name of Module/subject _Human Resource Management Class ____1__________ -------------------------------------------------

Assignment Title/Reference no. (if applicable) _HRM 08701 (Part 2) -------------------------------------------------
Teacher – Dr Allen / Mr Jeffrey Tan___

___________________________________________________________________________ For Office Use|

You are required to develop a two-day induction training course for Baristas (Day 1 should focus on company induction and Day 2 on job specific induction). The course is designed for all new baristas, and will be delivered to groups of 12-16 people. Write a report which includes

a) The overall aim and specific learning objectives for the course. Aim of the Course
According to Armstrong (2009), employees are far more likely to resign during the initial months after joining the organization. The main aim of this induction program is to welcome our new colleagues in to Café Co. family and to get them to understand their role within the organization. This will help them to settle into their jobs more easily and at the same time this will aid the staff to add value to the company which will help the management to align with the company goals and achieve competitive advantage in the long run. In any training program, the learning objective has to be Specific, Measurable, Achievable, Relevant and Timely (Armstrong, 2006, p506) in order to archive the training goals 1. Understanding the organization and t

* History
* Understanding Vision, Mission & Value Statement
* Basic conditions of Employment ( Working hours, leaves, holidays, insurance schemes, ) * Organizational Structure
2. Working Culture
* Effective team Management
* Improve leadership qualities
* Getting to know the line managers
3. Product Knowledge
* Varieties of coffee and preparation methods
* Food Menu & Beverage Menu
4. Customer service
* Importance of customer service
* Standard operation procedures (SOP)
* Handling a customer complain
* Customer appreciation
Word Count 170

b) An explanation of how this training program will improve the performance of employees.

* Give an understanding about the company history, short term and long term goals * Company’s vision, mission and value statement
* Allow the trainees to embrace company culture and understand the rules and regulations * Get to know the management staff and the environment so the trainees will not feel cornered * Understand the food and beverages which will be sold together with coffee * Learning the coffee mixtures and varieties of coffee beans in order to give a good impression to the customers * Build a friendly attitude toward work and improve on customer service to attract new customers * Understand the sequence of service to give a smooth operation in service and decrease time lags

Word Count 110

Day| Time| Venue| Description| Media| Remarks|
1| 8.30 am– 9.15am| Training Room Foyer | Breakfast & Registration | N/A| The participant will be given with course...
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