Human Relations I

Topics: Soft skills, Communication, Learning Pages: 3 (480 words) Published: November 10, 2014
Monica Suzanne B. Castro
Assignment 4_04
October 16, 2014

1 In your opinion, do supervisors of entry-level workers rely more on soft skills or hard skills to accomplish their work? Explain.

In my opinion, supervisors of entry-level workers rely more on soft skills than hard skills in order to accomplish their work. My reasoning in this is that “soft skills” often equate to “people skills”, or developed communication skills. When supervising entry-level workers, such “soft” skills in communication and working with people will be more beneficial to the supervisor than the technical knowledge or transferable skills referred to as “hard” skills. When supervising entry-level workers, the supervisor does not actually need advanced technical knowledge or skills relative to the job. Entry-level workers will not have, or necessarily need to learn, such skills and information from the supervisor. Instead, it is most important that the supervisor uses “soft” skills to maintain open communication channels to understand and respond to worker concerns and needs.

2 Why do people need soft skills in an era of high technology?

People need soft skills in an era of high technology for several reasons. Technology is often a tool rather than a tutor or teacher; therefore, human help will always be necessary when workers and individuals are learning to operate new technology. I.T. support staff need to have soft skills in order to carry out their jobs, which involve dealing with people as well as dealing with technology.

3 Discuss two (2) ways that interpersonal skills related to the digital age are demonstrated while interacting with large numbers of people, as well as groups.

Interpersonal skills relating to the digital age are demonstrated while interacting with large numbers of people in several ways. From social media platforms such as Twitter and Facebook, most people have developed the skill and awareness of “broadcasting” information or opinions to a...
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