Human at TH

Topics: Sales, Customer service, Management Pages: 6 (696 words) Published: September 29, 2014
ASSIGNMENT BMMF5103 – Human Resource Mangement

HUMAN RESOURCE MANAGEMENT
INDIVIDUAL WRITING ASSIGNMENT
DR KHAI NGUYEN
--DO HOANG HUY
K11A – MBAOUM0913 – CGS00016247

DO HOANG HUY – K11A – MBAOUM0913 – CGS00016247

Page 1

ASSIGNMENT BMMF5103 – Human Resource Mangement
I.

ABOUT MISA JSC

After nearly 20 years of development, MISA has 01 Head office, 01 Software Development Center, 01 Consulting Center and Customer Support, 05 Representative offices in Hanoi, Da Nang, Buon Ma Thuot, Ho Chi Minh and Can Tho. MISA is proud to be one of the leading companies in the development and deployment of application software solutions, contributing to the development of information technology - the country's

At MISA JSC, we have 2 blocks of business is business for company and business for administrative agency. We will do the job descriptions of sales staff belongs business for company block to determine and identify the Key Performance Indicators.

DO HOANG HUY – K11A – MBAOUM0913 – CGS00016247

Page 2

ASSIGNMENT BMMF5103 – Human Resource Mangement
II.

JOB ANALYSIS OF SALE STAFF
Job Description

Job Specification
KPIs

Rs/Ds

KSAs
Details

Evaluation criteria

Rate

Perform sales/ plan

50%

1. Perform the assigned

A. Knoweldge

sales plan.

1. Have the background at least

2. Perform to create

Bachelor of BA, Marketing
New opportunities/

1. Searching customer to sell software

assigned new sales

20%

or Accounting

plan
products serving businesses: based on the
client list provided by the company, and

opportunities plan.

2. Principles of Accounting.
3. Personal income tax.

3. Making detailed task
100% if finished all,

replenish themselves, looking for

plan for each sales

opportunities to sell products sales.

opportunity.

5%

4. Law on social insurance,

else 0%
health insurance,
unemployment insurance.

100% if searching
4. Searching list of new
more than 50 units,

5%

5. An overview of human

potential customers.
else 0%

DO HOANG HUY – K11A – MBAOUM0913 – CGS00016247

resources management.

Page 3

ASSIGNMENT BMMF5103 – Human Resource Mangement
B. Skills

2. Training and deploying to customers can
5.

Perform duties with

1. Business planning.

use the product: Instructions for installing,
customer:

100% if finished all,

backup, set the initial information and

10%
install,training, send

else 0%

2. Sales over the phone.
3. Product demo.

training to customers can use each module
license and invoice.

4. Contract negotiation.

in software.

5. Drafting email.
6. Communication.
3. Taking care of the customers who have

7. Training and guide

purchased products to support customers

customers.

use products better and introduce new
customers: Customer care routine to

8. Presentation.
6. Taking care of the

0% if customers
10%

ensure they use product very good and

customer.

satisfied with company, and Maintaining
the relationships with customers to
introduce more customers.

complain, else 100%

C. Abilities
1. Have ability to solve the
problems which may be
happen in the working
process.
2. Responsibilities.

DO HOANG HUY – K11A – MBAOUM0913 – CGS00016247

Page 4

ASSIGNMENT BMMF5103 – Human Resource Mangement
III.

THE ASSESSMENT RESULTS
Point for Evaluating the Effectiveness of Job

Job effectiveness

65%

65% -> 80%

80% -> 95%

> 95%

Point

1

2

3

4

5

The point range to evaluate the target KPIs and KSAs for the Sale Staff 1

2

Not reached: Not satisfy

Acceptable: still have some

Reached:

Completely reach:

Excellent: Create value

some score requirements

blemishes for some

reach the

Can reach all

for company,

or lack of some

requirements and still have

standard

requirements about the

department, colleagues

requirement which cannot...
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