University of Phoenix Online
Each employee has different things that motivate him or her to do the job tasks that are assigned while presenting great hospitality to the guest of the hotel. To make sure that my employees are doing a great job I need to figure out what motivates them to come to work and provide this great service on which our hotel takes such pride in. What shall I use?
I feel that the best motivation theories to use with my employees would be the Maslow theory and the Mayo theory. The Mayo theory would be good for my employees who are motivated and enthusiastic about the job. According to Bardi, J. (2007) this thery works best for those employees who take pride in their work and do a good job because they love the work they do. To motivate these employees it is always good to let them know how good of a job they are doing, offer recognitions for the outstanding customer service as well as taking a personal interest in them. The Maslow motivation theory would help me out as well with the employees that are not so enthusiastic and motivated and that are making the hospitality being offered imbalanced. This theory according to Bardi, J. (2007) this theory requires us to take a look at each individual person and see what motivates them. It would be pretty impossible to try and use the same technique on all staff members because everyone has different learning styles and different things that motivate them. For example one employee may be just motivated by being able to interact with different people on a daily basis. This person is more social and they get satisfaction from meeting and interacting with others and would care less for extra money. And then on the other hand You may have an employee who is just looking to move up in the company and would just like the chance to pick the brains of the department heads are be given more responsibilities so they can prove themselves. And then...
References: Bardi, J.A. (2007). Hotel front office management. (4th ed.). Hoboken, NJ: Wiley.
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