HTL 101 mid term 2013

RYERSON UNIVERSITY
TED ROGERS SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT

HTL 101

Mid-term
Keys

Student Name: ..............................................................................................................

Student Number: ………………………

Directions:

 Time: 90 minutes

Part I: Multiple Choice Questions: 1 to 50
(Circle the letter of one choice only for each question and on the bubble sheet with pencil)
Total marks: 50

Part II: Short Answer Questions: 51-57
Total marks: 30

Marks
Part I :

Part II:

Combined: ........../ 80

Part 1: Multiple Choice Questions

1. Which of the following pioneers of the lodging industry allegedly first introduced franchising concept into this industry?
a. Ellsworth M. Statler
b. Caesar Ritz
c. Kemmons Wilson
d. Conrad Hilton
e. J.Willard Marriott

2. Which of the following pioneers of the lodging industry said that “The customer is always right?”
a. Ellsworth M. Statler
b. Caesar Ritz
c. Kemmons Wilson
d. Conrad Hilton
e. J.Willard Marriott

3. Which of the following statements about the origins of the European lodging industry is FALSE?
a. Most people traveled for pleasure.
b. The first innkeepers operated inns on a part-time basis.
c. During the late 1700s, English inns were considered the finest in the world.
d. Early innkeepers were mainly clergymen, mountain guides, and farmers.

4. Which of the following people took the “grand tour?”
a. Rich Saudi Arabian
b. Young British from very wealthy and powerful family
c. Young Chinese from very wealthy and powerful family
d. Leisure travelers

5. Which of the following was a feature of the Buffalo Statler Hotel?
a. light switches placed just inside the door
b. baths shared with only one other person
c. newspapers available for a fee to each guest
d. fire doors eliminated on all stairways

6. According to the handouts entitled: The early history of lodging in Europe and America,” which of the following was