Hsc300 Unit 5 Assignment

1. On September 27, 2016, CPT Porter, Derek came in for his appointment; however, he did not have his ID card with him. At that moment, I informed him that I could not check him in unless he has his ID card. He replied, “Even if they already know who I am”, I said “yes, even if they know who you are, I cannot check you in without your ID it is protocol”. I proceeded to inform him that if he had another form of identification he can go to medical records and get a promissory note. At which time he became upset and stated he wanted to speak to someone. I immediately, asked Major Stackhouse for assistance, I explained to him the situation and also informed CPT Porter that he had to obtain a promissory note. In addition, Major Stackhouse offered to inform the provider of the situation.
When he returned, I was assisting a patient and had two other patients in line; however, CPT Porter stormed to the side of the counter and slammed the promissory note on the counter and proceeded to walk towards the hall. At which time, I apologized to the patient that I was assisting, asked CPT Porter to