Harriet Green: firstname.lastname@example.org
Promote communication in health, social care or children’s and young people’s settings
Unit number: J/601/1434 (SHC31)
Guided Learning Hours: 10
Outcome 1 Understand why effective communication is important in the work setting 1.1 Identify the different reasons people communicate.
The main reason we communicate is because we want or require something.
This may be for comfort: We may require something for our comfort in the form of food or drink, keeping warm or cool, the use of the toilet, bathing etc. or emotional comfort. Exchange of information: We may need to give or receive information about ourselves and the choices we may need to make. Expression of our emotions: We communicate our emotions so that the people around us know how we feel and how to support us whether we are happy, sad or scared.
Communication may be verbal, non-verbal, formal or informal. All communication should remain confidential on a need to know basis whatever the type of communication that has taken place.
1.2 Explain how communication affects relationships in the work setting.
Communication plays a vital role in the care of an individual. I need to know what I am required to do at each service user’s call. This information is communicated to me in a variety of different ways. The service user may tell me, it is written in the care plan and in the assessment when a package is taken on. I may speak to family members or be left notes by family or other carers. If a service user is unable to communicate verbally they may gesture to me to let me know what they need or how they feel. Effective communication helps to build a trusting relationship which allows care to be successful.
Communication between carers is very important as we need to make sure that care is continuous and we work as a team. Discussions about how a service user likes their care, how difficulties can be overcome, safeguarding and general tips can and should take place via the appropriate forum. Without this communication the care team cannot function at its best. A good working relationship with open communication will lead to a good level of care for our service users.
Communication from line managers is vital for me to carry out my role well. I need to be aware of situations that have occurred and the outcomes so that I can give the best care possible to my service users. As a senior carer I also need to be able to communicate well with my team of care workers. If information is not passed on this can lead to failures in the care we provide.
Outcome 2 Be able to meet the communication and language needs, wishes and preferences of individuals. 2.1 Demonstrate how to establish the communication and language needs, wishes and preferences of individuals.
2.2 Describe the factors to consider when promoting effective communication. I need to be clear of the subject that I am communication.
I need to know the person has the ability to understand what I need to communicate I need to know if I need someone to interpret for me.
Is there any way that I need to adapt my communication for the individual I need the environment to be suitable
Does the individual need someone with them for support?
I need to actively listen to what the individual is communicating to me.
2.3 Demonstrate a range of communication methods and styles to meet individual needs.
2.4 Demonstrate how to respond to an individual’s reactions when communicating.
Outcome 3 Be able to overcome barriers to communication 3.1 Explain how people from different backgrounds may use and/or interpret communication methods in different ways. There are a few different ways that differences in background can affect communication. Different cultures have different views of acceptable behaviour regarding verbal and non-verbal communication...
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