hsc 31 promote communication

Topics: Communication, Nonverbal communication, Social work Pages: 4 (1271 words) Published: October 20, 2014
Unit 1
Promote Communication
1 Understand why effective communication is important in the work setting. 1.1 Identify the different reasons people communicate.

We communicate all the time to greet others and socialise, to express our needs/feelings and or concerns, to share our ideas, to pass on information, to reassure others, to build relationships with others, to ask questions, to share our experiences. Communication can be professional or personal. It is important in social work environments that information is recorded so that if it needs to recalled later on for legal reasons it can be. All communications are confidential and a “need to know” basis. Communication between colleagues is essential so that the service user is having the same care and needs by all members of their care team.

1.2 Explain how communication affects relationships in the work settings.

Communication in the work environment with colleagues, service users, family members, Other organisations regarding the service user. Promotes trust, helps understand the individual’s needs. Communication is used to inform others of the care and wellbeing of the service user without communication I would not know what the service user wants and needs, feelings and wellbeing. Communication can prevent or resolve conflict and prevent misunderstanding.

2 Be able to meet the communication and language needs and wishes and preferences of Individuals

2.1 Demonstrate how to establish the communication and language needs, wishes and preferences of individuals.

I can establish a service user’s preferred method of communication by: asking the service user, reading their care plan, ask family members and friends, ask colleagues. As I care for the service user I will be making observations and asking questions and I can share my experiences with colleagues and record them in the service users care plan. The service users’ needs should reflect their: culture, beliefs, religion...
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