Hrm/531 Week 5

1. The major functions of a Manager of Personal Lines Insurance Underwriting is the overall effectiveness of performance of the employees including motivation, hiring and dismissal, customer satisfaction, volume of policies written, monthly sales volume, policy claims, insurance data collection, legal and ethics policy, employee interviews and training, as well as reporting workers compensation claims, etc. The manager is responsible for the performance appraisal of the employees within their specific departments. However, they also report to their management.
2. The employees of an underwriting department are responsible for quality customer service satisfaction in all aspects of step by step underwriting of personal lines insurance policies that include: deadlines for the
The main goals are the timely writing of the policy coverage, communication and customer service satisfaction, sales goals and deadlines, and authorization of claim payments.
3. Management will use observation or rate the employee by behavior and productivity ratings. For example, they may use objective measures by monitoring how many policies have been written. However, subjective rating may be assessing what the personal lines customer service underwriter’s performance to include reducing risks and errors.
4. The best reflection of good performance of an employee in this organizational department consists of accuracy in policy writing within the timeline and coverage necessary to produce the policy along with prompt communication and the highest quality customer service. Additionally, employees who follow departmental direction, timely attendance, along with working independently and in a team may reflect good performance according to the organizational guidelines upon hiring. Interestingly, critical incident within job performance that