Hr Project
CONTENTS
Sr. No | Title | Page. No | | EXECUTIVE SUMMARY | 2 | 1 | Industry | 3 | | 1.1 Overview of Industry 1.2 | 3 | | 1.2 Different types of services offered by BPO | 4 | | 1.3 Top players of Industry | 8 | | | | 2 | Overview of project | 9 | | 2.1. Literature review | 9 | | 2.2. Background of the study | 15 | | 2.3. Objective | 17 | | 2.4. Research Methodology | 17 | | | | 3 | Data analysis and findings | 18 | 4 | Conclusion | 33 | 5 | Bibliography | 34 |
EXECUTIVE SUMMARY
An alarmingly high employee turnover level is hurting the India based business process outsourcing (BPO) industry and is negatively impacting both its clients and service provider. The topic of employee turnover is receiving daily attention, and creates complexity. For the BPO sector that employs one million people, the attrition rate has risen drastically to 55% in year 2011.
This project examines the varied and often complex causes of employee turnover and what is the impact of this on industry. It also contains what approaches industry take towards the high employee turnover issue.
The focus of this comprehensive report is limited to BPO attrition in the Indian context.
This report contains introduction to the BPO industry and introduction to the employee turnover issue a
It includes major causes of high employee turnover in the industry and its’ impact. Along with that the report contains few examples of companies which are taking steps to reduce employee turnover. Better BPOs are clearly investing in key areas around training, skills training, a reward structure that reflects performance, and an honest effort to provide real career opportunities.
1. INDUSTRY ANALYSIS
1.1 Overview of industry
Over the past decade, the Indian IT-BPO sector has become the country’s premier growth engine, crossing significant
Sr. No | Title | Page. No | | EXECUTIVE SUMMARY | 2 | 1 | Industry | 3 | | 1.1 Overview of Industry 1.2 | 3 | | 1.2 Different types of services offered by BPO | 4 | | 1.3 Top players of Industry | 8 | | | | 2 | Overview of project | 9 | | 2.1. Literature review | 9 | | 2.2. Background of the study | 15 | | 2.3. Objective | 17 | | 2.4. Research Methodology | 17 | | | | 3 | Data analysis and findings | 18 | 4 | Conclusion | 33 | 5 | Bibliography | 34 |
EXECUTIVE SUMMARY
An alarmingly high employee turnover level is hurting the India based business process outsourcing (BPO) industry and is negatively impacting both its clients and service provider. The topic of employee turnover is receiving daily attention, and creates complexity. For the BPO sector that employs one million people, the attrition rate has risen drastically to 55% in year 2011.
This project examines the varied and often complex causes of employee turnover and what is the impact of this on industry. It also contains what approaches industry take towards the high employee turnover issue.
The focus of this comprehensive report is limited to BPO attrition in the Indian context.
This report contains introduction to the BPO industry and introduction to the employee turnover issue a
It includes major causes of high employee turnover in the industry and its’ impact. Along with that the report contains few examples of companies which are taking steps to reduce employee turnover. Better BPOs are clearly investing in key areas around training, skills training, a reward structure that reflects performance, and an honest effort to provide real career opportunities.
1. INDUSTRY ANALYSIS
1.1 Overview of industry
Over the past decade, the Indian IT-BPO sector has become the country’s premier growth engine, crossing significant