HR POLICIES OF MARRIOTT HOTELS
Marriott Hotels Pvt. Ltd. takes great pride in its distinctive HR practices that make the company a dynamic place to work, learn and grow. It has been awarded the 4th rank by the Economic Times as the best place to work at. It has won 13 prestigious awards for its people practices in the last few years. The spirit to serve is considered a way of life for Marriott associates. This, in fact, is Marriott's legacy of service and forms a part of the ethos of the organization. The HR practices stems from the truth that it is only a happy employee who can make the customer happy, which will ensure that business follows. Transparency and openness are values that are not just talked about but also integrated in the day to day working. • Two-way Communication: For new entrants, there is an event called 'Koffee with the GM' to interact with the GM and share their views over a cup of coffee. • Defined Span-of-Leadership: There is a Leadership Performance Process Management System which defines nine competencies which a Marriott associate should have and develop. • Guarantee of Fair Treatment (GFT): It recognizes that associates have the right to voice workplace concerns and to have those concerns resolved. • Integrity Hotline: If anyone has concerns regarding an integrity or business abuse situation these can be shared by calling the Business Integrity Line and giving the operator information without revealing one's name. • Access to information: The company advocates a transparent culture and consequently all information related to the business can be accessed by every associate. • Open door policy: Open communication is encouraged at all levels and associates can voice their opinion/suggestions/ideas/concerns which are valued and acted upon. • Knowledge Initiatives: Every Marriott Hotel has a learning centre that has a collection of books and videos, along with an internet connection. • Focus on CSR: To reiterate its commitment to...
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