Conducted by PricewaterhouseCoopers on behalf of the World Federation of Personnel Management Associations (WFPMA)

Survey of Global HR Challenges: Yesterday, today and tomorrow*

Contents
Foreword . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Global results Africa results
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7

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12

Asia Pacific results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Europe results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 North America results . . . . . . . . . . . . . . . . . . . . . . . . . . 21 South America results
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24

Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Contact information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Survey of Global HR Challenges: Yesterday, today and tomorrow 3

Foreword
To mark the 10th anniversary of its biannual World Congress last year, the World Federation of Personnel Management Associations (WFPMA) commissioned a survey, undertaken on its behalf by PricewaterhouseCoopers (PwC), on the current HR challenges faced by HR professionals three years ago, what those issues are today and what they believe they will be three years from now. management associations in their contacts with world organisations such as ILO, UNESCO, the UN, etc. 5 To commission or undertake research which will further broaden understanding of personnel issues. The graphic on the next page lists the regional federations as well as which countries are represented in these federations:

The WFPMA:

The World Federation of Personnel Management Associations is a global network of professionals in Human Resources. Founded in 1976, its mission is to aid the development and improve the effectiveness of professional people managers all over the world. The continental federations making up the membership include more

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