How Would Violation Of Parental Rights Have Been Violated?

I called again to Ms Cornett, she started saying that her rights have been violated by CW caseworker, Erick Meyer. She said that he laid in court saying that she uses drugs. I informed her that in court she self-disclosed had purchased heroin which was not eve known by the caseworker. She said yes, but she told the judge she was planning, but she did not buy it, it was when she was depressed.I told her that was the other concern, she refused to take MH revelation, she said that is not true, that is another lie made by Erick. I informed her that I did a research and that is the information that I found. I informed her that that information was given by the MH counselor, Tracy Brown, she had refulsed again to take UAs tests. She said her parental rights were violated when the caseworker removed her son without letting her know. She said that she never received any communication about the outcome of the investigation.
At this time, I informed her, her option is to fight in court her son's custody because her CW is closed and her son has been placed in his father's home who has the same parental rights. She said that she had appealed the disposition letter that she received, but she lost it. I informed her again that I can give her some legal aid resources, Modest Men Program or Oregon State Bar Association. She said that she already called them. She asked how can she complain about her civil