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How To Write A BBB Complaint

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How To Write A BBB Complaint
Hello Cornelia,

Thank you for the opportunity to address your BBB complaint. It is disheartening to hear you have encountered an issue with a recent transaction. It is especially upsetting to hear you had concerns about the item authenticity. I assure you, I will be happy to review the issue and provide my assistance.

After reviewing the claim for the Scrap 10 kt solid yellow gold chain, I was able to confirm the claim was closed in your favor and full refund was issued as of 11/05/2016. This is great news and I am happy to see your issue was resolved. While I understand this experience has been frustrating, please know, this is a very rare circumstance and I don't imagine you will experience it again.

As a member of the eBay community,
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