How to Satisfy Costumers

Topics: Small business, Strategic management, Business Pages: 7 (1903 words) Published: June 24, 2013
Table of content :
1. Introduction …………………………………………………….............2 2. Stay competitive within your organization…………………..3 3. Tip 1: Play to your strengths …………………………………………3 4. Tip 2: Become an expert in something…………………………..4 5. Tip: 3 Mentor others……………………………………………………..4 6. Tip : 4 Know your field/industry and be known…………….5 7. Tip: 5 Take care of others………………………………………………5 8. Tip 6: Have a plan B……………………………………………………….6 9. Stay competitive : tips for small business owners………….6 10. Tip 1: Trust in your instincts!  

Be original!  Be different! Be creative!...........................6 11. Tip 2: Stay one step ahead and never stop innovating…..7 12. Tip 3: Know your customers and competition………………..7 13. Tip 4: Always update your image with the times…………….7 14. Tip 5: SWOT the competition…………………………………………..8 15. Tip 6:Diversify and make sure you have motivated stuff…8 16. Summary………………………………………………………………………….9

Introduction

Competing in today’s business environment requires organizations to not only compete well in the country they reside in but to also compete internationally with other companies that deliver products or services in their particular niche or arena. As Thomas L. Friedman points out in his book, "The World is Flat", many forces have combined to level the playing field for companies around the globe. As a result, many companies are engaging in projects internationally to take advantage of this explosion of capitalism and potential revenues. While this involvement in foreign countries can be exciting and profitable, certain steps must be taken to ensure success of endeavors overseas, particularly those that involve employees that reside in the country where the work or business is being conducted.In a competitive industry, management companies must continuously find ways to retain current clients while honing an edge that makes them appealing to new customers. This is especially true in these tough economic times, as many individuals and communities face financial hardship and must make tough choices about the services they purchase. While economic turmoil and the housing slump have affected many areas of the real estate industry, management has not been hit as hard as some other areas—at least not yet. Companies are rolling with the punches and offering their new and existing clients the same high level of service, plus a few extras as well. In my study I will discuss two important aspects. First , how to stay competitive within your organization, and second how to stay competitive if you run a small business.

Stay competitive within your organization
In today’s economic situation, having and holding your job cannot be assured. We are no longer living in a world where the organization one works for has any guaranteed loyalty to its employees. Here are 6 tips on how to stay competitive within your organization:

* Tip 1 :
Play to your strengths 

Look for opportunities to do what you do best. Utilize your strengths in your current role, through both the projects you are currently involved with and when you help out with something outside your scope of responsibility. Invest your time in further developing what you do best instead of trying to fix your deficits. 

Exercise: Take a strengths inventory - quantify what you are best at so you can easily talk about how you can add value within your organization. Create a list of at least five strengths and describe how you apply them in your job to contribute to your organization. 

* Tip 2 :
Become an expert in something

 Make yourself the ‘go-to' person on something. Your expertise can be a hard skill or soft skill. Know a specific technology, be the great conflict resolver or understand a process or protocol that is integral to your business. Remember to consider what adds to the bottom-line of the business. By making yourself the ‘go-to' person you become an integral and...
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