How To Rock At Customer Service
Jayne Careaga
2700156
Customer Service for Dummies
The quality of customer service is the most important aspect of any business; it’s what keeps a business in business. Today I will be dumbing down the principals of customer service, for this reason I have titled my presentation Customer Service for Dummies. When beginning to compile my thoughts on this topic, I pondered on what customer service meant to me. My first thought was treating others how you would want to be treated or treating someone so well that it makes them want to come back. I wanted to see what others online thought of the topic and I came across a variety of different definitions. This is the best definition I found and most inclusive definition I found was, "Customer Service is the commitment to providing value to services to external and internal customers, including attitude, knowledge, technical support and quality of service in a timely manner." This statement encompasses every aspect of what customer seeks from a company; it is evident when a company is committed to providing great customer service. Also, I like the way this statement incorporates not only external customers but internal customers such as its own employees. Having a positive attitude is a very important aspect of providing great customer service in that it is one thing that you can definitely control. We choose our own attitude and it plays a vital role in the customer experience. Additionally, customers seek knowledgeable individuals to ensure they will get satisfaction from whatever product or service a company is supplying. Lastly technical support and quality in a timely manner is important because time is money. After investing in any product or service, customers need to know that they will have support for any issue or concern and that it will be easily accessible. Any lack of timely support will damage the relationship that has been fostered through purchase. By mastering all that I have previously mentioned,
2700156
Customer Service for Dummies
The quality of customer service is the most important aspect of any business; it’s what keeps a business in business. Today I will be dumbing down the principals of customer service, for this reason I have titled my presentation Customer Service for Dummies. When beginning to compile my thoughts on this topic, I pondered on what customer service meant to me. My first thought was treating others how you would want to be treated or treating someone so well that it makes them want to come back. I wanted to see what others online thought of the topic and I came across a variety of different definitions. This is the best definition I found and most inclusive definition I found was, "Customer Service is the commitment to providing value to services to external and internal customers, including attitude, knowledge, technical support and quality of service in a timely manner." This statement encompasses every aspect of what customer seeks from a company; it is evident when a company is committed to providing great customer service. Also, I like the way this statement incorporates not only external customers but internal customers such as its own employees. Having a positive attitude is a very important aspect of providing great customer service in that it is one thing that you can definitely control. We choose our own attitude and it plays a vital role in the customer experience. Additionally, customers seek knowledgeable individuals to ensure they will get satisfaction from whatever product or service a company is supplying. Lastly technical support and quality in a timely manner is important because time is money. After investing in any product or service, customers need to know that they will have support for any issue or concern and that it will be easily accessible. Any lack of timely support will damage the relationship that has been fostered through purchase. By mastering all that I have previously mentioned,