How Does Nicole Wilson's Effective?

Nicole Wilson has maintained familiarity with most of DHSS administrative policies, procedures and applicable rules and regulations throughout the year of 2016. Nicole has exceeded many of the established objectives for this job component. Throughout the year Nicole has demonstrated the importance of identifying eligible adults, determine risk during the investigation, formulate an investigative strategy, and identify needed interventions. Nicole has exceeded the objectives of adhering to eligibility requirements and time frames regarding hotline reports. Nicole has consulted with the supervisor regarding policies and procedures when unsure how to administer. Throughout the year Nicole has demonstrated knowledge of statutes, rules, and regulations as it relates to abuse, neglect, and exploitation and basic knowledge of home and community base services. Case specific Nicole was investigating a case in which the RA was being verbally and physically abused by her daughter who resided with the RA. Nicole was able to get other family members
Throughout the 2016 year Nicole has willingly accepted assignments and will assist others in the work unit. Case specific, Nicole was asked by her supervisor to complete a courtesy F2F visit for another APCW who was out of the office on leave. Nicole willingly accepted the task completed the F2F and documented the information in case compass. Nicole makes arrangements for events when away from the office, to ensure any problems or emergencies or handled per policy and procedure. Nicole has met most if not all the stated objectives for this job component. Throughout the 2016 year Nicole has handled complaints from clients, and providers as necessary. Throughout 2016 Nicole has informed supervisor of provider issues, client complaints, and complex cases. Nicole has met most of the objectives for this job