Housekeeping: Hotel Industry

Topics: Hotel, Grand Hotel Europe, Apartment hotel Pages: 15 (5331 words) Published: June 19, 2013
Institutional housekeeping= applies to housekeeping maintenance in commercial lodging establishement like hotels, resorts, inns and apartels.

Domestic housekeeping= refers to housekeeping maintenance in a house. It covers bedrooms, kitchen, dining, receiving area, grounds and the surrounding areas within the house. Scope of housekeeping maintenance

1. Cleanliness
2. Orderliness
4. Comfort
5. Eye appeal- creativity
6. Safety
7. Material Control and Maintenance

The scope of housekeeping maintenance includes items like basic cleaning. Other activities in the scope of housekeeping include use of appliances like the vacuum and the use of chemicals. Housekeeping is extremely important in the hotel business.

Types of  Hotels  or classifcation of hotel by type:

Hotels are classified according to the hotel size, location, target markets, levels of service , facilities , number of rooms , ownership and affiliation etc. 1.Size - Or number of rooms
Under 150 rooms
150 to 299 rooms
300 to 600 rooms
More than 600 rooms
These categories enable hotels of similar size to compareoperating procedures and statistical results . 2.Target Markets
Hotel target many markets and can be classified according to the markets they attempt to attract their guests. Common type of markets include business, airport, suites, residential, resort , timeshare , casino , convention and conference hotels . * Business Hotels: - These hotels are the largest group of hotel types and cater primarily to business travellers and usually located in downtown or business districts . Although Business hotels primarily serves business travellers , many tour groups, individual tourists and small conference groups find these hotels attractive. Guest amenities at business hotels may include complimentary newspapers, morning coffee, free local telephone calls , Break fast etc. In addition to this facilities like access to business centre , personal computer , Wi-Fi and fax machines also provided to the guest. * Airport Hotels: - These type of hotels typically target business clientele, airline passengers with overnight travel layovers or cancelled flights and airline personnel. Some hotels might give free transport between hotel and airport . Some hotels also provide meeting facilities to attract guests who travel to a meeting by air and wish to minimize ground travel. Another attraction of these hotels is instead of charging the guest on a daily basis guest can also pay for their room on a hourly basis.   * Suite Hotels: - These kind of hotels are the latest trend and the fastest growing segments in the hotel industry . Main attraction of these hotels is guestrooms with a living room and a separate bedroom. In exchange for more complete living room suite hotels generally have fewer and more limited public areas and guest services than other hotels . This also helps keep suite hotel's guestroom prices competitive in the market .Professionals such as accountants, lawyers, business men and executives find suite hotels particularly attractive as they can work and also entertain in an area besides the bedroom. * Extended Stay Hotels: - Extended stay hotels is somewhat similar to the suite hotels , but usually offers kitchen amenities in the room . These kind of hotels are for travellers who want to stay more than a week and does not want to depend on the service of the hotel . Extended service hotels usually does not provide any F & B service or Laundry service etc. These kind of hotels are considered by guests as "Home away from home " * Apartment Hotels: - Apartment / Residential hotels provide long-term or permanent accommodation for Guest. Usually guest makes a lease agreement with the hotel for minimum of one month up to a year. These lease agreements are renewed on a yearly basis. Guest rooms generally include living room , bedroom, kitchen , private balcony , washing machines , kitchen utensils etc. Residential hotel...
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