Hotel Reservation System

Topics: Consumer protection, Travel agency, Contract Pages: 69 (24355 words) Published: August 25, 2013
JANUARY 2004
STUDY
Policy Department
Economic and Scientific Policy
Study on online hotel reservation systems
IP/A/IMCO/FWC/2006-058/LOT 4/C1/SC8
PE 416.205
IP/A/IMCO/ST/2008-19
This study was requested by the European Parliament's committee on Internal Market and Consumer Protection (IMCO). Only published in English.
Authors: Dr. Frank Alleweldt (Project director)
Prof. Klaus Tonner (First lead author)
Mr Marc McDonald (Second lead author)
Dr Senda Kara
Dr. Sara Buccino
Dr. Uta Stenzel
Civic Consulting
Potsdamer Str. 150
DE-10783 Berlin
Tel. +49 30 2196 2295
Fax +49 30 2196 2298
E-mail: alleweldt@civic-consulting.de
Website: www.civic-consulting.de
Administrator: Patricia SILVEIRA DA CUNHA
Policy Department Economy and Science
DG Internal Policies
European Parliament
Rue Wiertz 60
B-1047 Brussels
Tel: +32-2-2843069
Fax: +32-2-2846929
E-mail: patricia.silveira@europarl.europa.eu
Manuscript completed in February 2009.
The opinions expressed in this document do not necessarily represent the official position of the European Parliament. Reproduction and translation for non-commercial purposes are authorised provided the source is acknowledged and the publisher is given prior notice and receives a copy. Rue Wiertz – B-1047 Bruxelles - 32/2.284.43.74 Fax: 32/2.284.68.05 Palais de l‘Europe – F-67000 Strasbourg - 33/3.88.17.25.56 Fax: 33/3.88.36.92.14 E-mail: poldep-esc@europarl.europa.eu

IP/A/IMCO/ST/2008-19 PE 416.205
TABLE OF CONTENTS
Executive summary..................................................................................................................1 1. Introduction .........................................................................................................................4 2. Information duties – principaly pre-contractual...........................................................7 2.1 Directive 2000/31/EC on electronic commerce.........................................................7 2.2 Directive 97/7/EC on distance selling......................................................................11 2.3 Directive 90/314/EEC on package travel.................................................................13 2.4 Gaps and recommendations on pre-contractual information duties.........................16 3. Information duties – ban on unfair commercial practices.........................................18 3.1 Directive 2005/29/EC on unfair commercial practices............................................18 3.2 Other relevant directives concerning unfair commercial practices..........................24 3.3 Gaps and recommendations on contractual information duties...............................25 4. Contract matters - rights of cancellation and withdrawal.......................................32 4.1 Introduction..............................................................................................................32 4.2 Directive 97/7/EC on distance selling......................................................................32 4.3 Directive 94/47/EC on time share ...........................................................................35 4.4 Directive 90/314/EC on package travel...................................................................35 4.5 Gaps and recommendations on the right to withdrawal...........................................38 5. Conclusions.....................................................................................................................40 Annex I: Other contract of accommodation issues.............................................................44 Annex II: Bibliography..........................................................................................................46 IP/A/IMCO/ST/2008-19 PE 416.205

IP/A/IMCO/ST/2008-19 PE 416.205
EXECUTIVE SUMMARY
Online hotel reservation systems are increasing in importance and greatly facilitate cross-border consumer activity. The Internet has enabled hotels to contract...

Bibliography: 1 COM(2008) 614 final, Proposal for a Directive on consumer rights, 8.10.2008 IP/A/IMCO/ST/2008-19 Page 1 of 46 PE 416.205

8 Cf. Peeters, Revision of the Regulation on Computer Reservation Systems, European Transport Law 43 (2008) pp. 405 et seq. IP/A/IMCO/ST/2008-19 Page 3 of 46 PE 416.205
Naturally the influence and market power of CRS’s decreased
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