Hotel Management Information Systems

INTRODUCTION Hotels have been part of travelling for businessmen, politicians, tourists and all other people from all walks of life when it comes to travelling and leisure. When you’re far away from home, when you’re attending a business trip or when you travelled with families and friends, for sure, a reservation with a hotel nearby will make your travel worthwhile and hassle free. In the side of hotels, this perception of comfort and convenience derived from checking in is the greatest challenge they must face. Customers expect top quality of service from hotels. And from this, hotels make its money. Profitability and fluidity of operations must be sought, maintained and updated. It is in this context where Management Information Systems seats in and plays an imperative role in operational effectiveness and efficiency. The proper management of information within the organization is a vital character of a productive administration. This in turn helps provide the inter-departments, top level, and middle level and service employees a guide in implementing plans and activities towards achieving corporate goals, objectives and living up to its mission and vision statements. Hotel Management Information Systems commonly includes General Management, Human Resources, Food and Beverages, Rooms and Hotel Services Assignment, Accounting, Engineering and Marketing and Sales. These individual systems are associated with several sub-processes that work relatively to disseminate information within the hotel fluidly for a better work processing.

HISTORY OF HOTELS The history of hotels is intimately connected to that of civilizations. Or rather, it is part of that history. Facilities offering guests hospitality have been in evidence since early Biblical times. The Greeks developed thermal baths in villages designed for rest and recuperation. Later, the Romans built mansions to provide accommodation for travellers on government business. The Romans were the first to