Introduction………………………………………………………….……….3 Conclusion List of sources used
A hotel is an establishment that provides lodging paid on a short-term basis. The provision of basic accommodation, in times past, consisting only of a room with a bed, a cupboard, a small table and a washstand has largely been replaced by rooms with modern facilities, including en-suite bathrooms and air conditioning or climate control. Additional common features found in hotel rooms are a telephone, an alarm clock, a television, a safe, a mini-bar with snack foods and drinks, and facilities for making tea and coffee. Luxury features include bathrobes and slippers, a pillow menu, twin-sink vanities, and jacuzzi bathtubs. Larger hotels may provide additional guest facilities such as a swimming pool, fitness center, business center, childcare, conference facilities and social function services.
HOTEL DEPARTMENTS AND STAFF
The internal organization of hotels as well as the names of jobs and departments vary from hotel to hotel. The main departments, however, are similar in most hotels. They are:
Front Office or Reception Department
Food and Beverage Department
HOTEL STAFF ORGANIZATION
Sales & PR Manager
The Hotel Manager (or General Manager) has the responsibility of establishing the running poìicy of the hotel and seeing that his instructions are carried out. In a small hotel - where he may be the owner - his background is based on experience and relationships he normally has with tourist bodies operating in a limited environment.
In a large hotel he is a professional provided with a university degree in hotel administration. He is a business executive