Hospitality Operations
The hospitality industry is a vast global dynamic industry which is constantly developing and expanding. Hospitality business is under increasing pressure to deliver better results and to improve revenue earnings despite difficult operating conditions in the business environment. This essay seeks to give a general understanding of operations management framework, also evaluate the contribution of performance measurement to the effective and efficient management of operations.
The activity of managing the resources and the processes which are used to produce and deliver goods and services is known as the operations management (Slack and Lewis, 2002, p.4). It is the systematic design, and control of processes that are used to convert inputs into services and products which are used by both internal and external customers. In a broader sense the operations management forms a base for all the departments in a business because all the departments tend to carry out many processes (krajewski et al., 2007, p.4). Operations management is mainly concerned with designing the system of operation, planning and controlling the activities involved in it, designing the jobs of operation’s staff and ensuring that quality standards are maintained (MAHM hospitality operations development lecture notes, 2010). Operations function is a part of the organization which is responsible for the operations management. Every organization has their own operations function because they tend to produce some type of products and/or services (Slack et al., 2007, p.4). However, Slack et al. (2001) says that, there should be a broader viewpoint that will take into account all activities throughout the firm that have any connections with delivery of services on a day to day basis. For operating the operations every organization needs operations managers. These managers must bring together the human resources and the capital resources so that they can meet the meet the customer’s needs and make them
The activity of managing the resources and the processes which are used to produce and deliver goods and services is known as the operations management (Slack and Lewis, 2002, p.4). It is the systematic design, and control of processes that are used to convert inputs into services and products which are used by both internal and external customers. In a broader sense the operations management forms a base for all the departments in a business because all the departments tend to carry out many processes (krajewski et al., 2007, p.4). Operations management is mainly concerned with designing the system of operation, planning and controlling the activities involved in it, designing the jobs of operation’s staff and ensuring that quality standards are maintained (MAHM hospitality operations development lecture notes, 2010). Operations function is a part of the organization which is responsible for the operations management. Every organization has their own operations function because they tend to produce some type of products and/or services (Slack et al., 2007, p.4). However, Slack et al. (2001) says that, there should be a broader viewpoint that will take into account all activities throughout the firm that have any connections with delivery of services on a day to day basis. For operating the operations every organization needs operations managers. These managers must bring together the human resources and the capital resources so that they can meet the meet the customer’s needs and make them