Hospitality and Tourism Strategic Planning

Topics: Customer service, Technical support, Help desk Pages: 3 (332 words) Published: January 18, 2011
RAJESH KUMAR

97, Monash Ave, Como, WA-6152
Mobile: 0430 438 444
Email: rajesh_kumar738@hotmail.com

CAREER OVERVIEW
A Technical professional with three years' experience in the IT industry, I have worked in Telecommunication & IT Industry. I have a proven track record of. I've recently completed a Diploma in Information Technology and i am now seeking a new professional challenge.

KEY STRENGTHS
• High level computer skills including Excel, Word and PowerPoint • Three years experience in customer service both face to face and phone based. • Experience developing sales and marketing collateral • Active listener.

CAREER HISTORY

Aug 2005 – March 2009Customer Service Representative (Casual) Melbourne Racing Club
Victorian leader in hosting the Spring Racing Carnival each year. Key responsibilities

• Face to face interaction with customers. • Taking feedback.
• Supervising floor staff.
• Checking food supplies.

Aug 2006 – March 2009Network Technician (Part time)
Tropical Thatch Pty Ltd

Key responsibilities

• Maintaining the computer network.
• Granting/Revoking permission to nodes. • Upgrading the hardware and software for users. • Installing the windows and other software for users. • Configuring the network time to time.

June 2008- Aug 2008 1st level, IT Helpdesk coordinator
Symbion-Imaging, Melbourne

Key responsibilities
• Communicating on phone.
• Providing support for desktop and modalities on knowledge base. • Escalating to 2nd level support Engg. • Following up with logged cases....
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