Copyright C Taylor & Francis Group, LLC
ISSN: 0883-2323 print / 1940-3356 online
Communication in a Changing World: Contemporary
Perspectives on Business Communication
Jennifer Waldeck, Cathryn Durante, Briana Helmuth, and Brandon Marcia
Downloaded by [EP- IPSWICH], [Amanda Levy] at 07:20 15 November 2013
Chapman University, Orange, California, USA
Communication in and around business organizations has changed due to new technologies, the demand for intercultural communication skills, the changing person–organization relationship, and the global nature of organizing. As a result, new communication competencies may be required. The author’s objective was to identify speciﬁc communication competencies important in the contemporary business and professional environment. Toward that objective, articles referring to communication from best-selling popular press and practitioner-oriented business periodicals were used as artifacts for a content analysis. Six inductively derived competencies represent a mix of traditional and contemporary communication skills. The inﬂuence of collaborative communication and global interconnectivity permeated each theme.
Furthermore, the competencies reveal the necessity of a skill set that transcends typical disciplinary divisions—encompassing technology, intergroup relations, nonverbal and chronemic awareness, relational competence, and more. These competencies should be of interest to communication educators and trainers as they design curriculum and training plans for a contemporary audience.
Keywords: business communication, communication, communication competence, technology, workplace relationships
Scholars, corporate recruiters and managers, research ﬁrms, and business writers have argued for years that the ability to communicate effectively is a leading factor in professional success. Communication
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